Unacceptable Customer Service and Unresolved Issues with TyReme Bank

I'm writing to express my extreme frustration with Time Bank's customer service and the lack of assistance I've received over the past month. My initial issue was with a missing payment, which was allocated to the incorrect InvestTech account. I also had a recurrent billing issue that I wanted to query and cancel.

Despite numerous attempts to contact Time Bank, I've been met with incompetence and a lack of urgency. I was instructed to call the ***** department via Twitter DM, but when I did, they told me they couldn't assist me and that I needed to speak with a customer service representative. However, I've been unable to get in touch with anyone who can help me.

I've been billed repeatedly despite my requests to cancel, and I'm still waiting for a resolution. I'm now seeking assistance to close my account permanently. I expect a prompt response and resolution to this matter.

Questions:

- Why has it taken over a month to address my issues? - Why was I given incorrect instructions and sent in circles? - Will I be charged further despite my requests to cancel?

I hope Hello Peter can help me get the attention and resolution I deserve from Tyme Bank.