Unacceptable

This bank is really not customer service friendly... My husband send trough an application for his UI19 to be filled in on the 19th May 2022 and no has gotten back to him eversince not even so much as an acknowledgement email,this is really unacceptable after thry promised to get back to him with feedback within 48 hours, it's almost a werk later . This is delaying the process at Labour Department and his life

Can we really in today's times play eith people's life's like this