Unable to reset online banking login pin

I am very upset and disappointed with Tyme Bank. It's been a frustrating 2 weeks trying to log on to my online Banking. I forgot my password and it's been a nightmare trying to reset it. Case number G-44202, case G-45055 and Case S-8873. The call center is unable to help me. They say my case is with the IT department and unfortunately that IT company is outsourced so they don't know when my issue will be resolved. Can someone please help me get my money out of Tyme Bank . I don't want to Bank with them any more. I'm very angry and I need my money now!