KW
Ke W
1 reviews | Active since Mar 2016
28 Nov 2022, 09:04
Unable to create new goal saves.
I'm unable to create new goal saves and emailing customer service isn't doing anything and it's been a week or longer that I've had this issue.
I just keep getting the following message:
We seem to have a problem
An unexpected error has occurred.
Please try again, or contact us for assistance on ***. with error code ***.
I have far less in all my goal saves combined than the maximum limit I'm allowed.
Please fix this problem with your app.
Helpful (0)
Replies (10)0
Replies (10)
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Nov 2022, 12:07Hi there, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply28 Nov 2022, 12:07
Official
Hi there, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team
KW
Ke W's updateReviewer Update
28 Nov 2022, 12:35Yes and they answered once, told me I have too much money which I have far below the R100 000 in all my goal saves combined and they no longer respond to my emails.
KW
Ke W's update28 Nov 2022, 12:35
Reviewer Update
Yes and they answered once, told me I have too much money which I have far below the R100 000 in all my goal saves combined and they no longer respond to my emails.
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Nov 2022, 10:22Noted
GoTyme Bank | Formerly TymeBank's reply29 Nov 2022, 10:22
Official
Noted
KW
Ke W's updateReviewer Update
29 Nov 2022, 10:32Ok... But please fix this
KW
Ke W's update29 Nov 2022, 10:32
Reviewer Update
Ok... But please fix this
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Nov 2022, 10:48Keep an eye on our social media pages for updates.
GoTyme Bank | Formerly TymeBank's reply29 Nov 2022, 10:48
Official
Keep an eye on our social media pages for updates.
KW
Ke W's updateReviewer Update
29 Nov 2022, 10:56I don't use social media as I don't enjoy it. Please rather update me by email (or however Tyme Bank communicates issues to customers) or if needed, please phone me... Or do I need to phone your customer service? (Email just isn't getting anywhere)
Also I want to bring to your attention an outage you had with card and app payments a while back. I understand that they happen but at least communicate with your customers that Tyme Bank is aware of the issue and working to resolve it... Instead of me trying to report it. Hearing a message on the phone that you are aware of some random issue that you don't describe at all (I don't even know if you are aware of the issue I'm trying to report and enquire about) but after waiting long on the phone I just give up. Please, Capitec notifies customers of issues (even if it doesn't or didn't effect them, please can Tyme Bank do the same)
Also I want to bring to your attention an outage you had with card and app payments a while back. I understand that they happen but at least communicate with your customers that Tyme Bank is aware of the issue and working to resolve it... Instead of me trying to report it. Hearing a message on the phone that you are aware of some random issue that you don't describe at all (I don't even know if you are aware of the issue I'm trying to report and enquire about) but after waiting long on the phone I just give up. Please, Capitec notifies customers of issues (even if it doesn't or didn't effect them, please can Tyme Bank do the same)
KW
Ke W's update29 Nov 2022, 10:56
Reviewer Update
I don't use social media as I don't enjoy it. Please rather update me by email (or however Tyme Bank communicates issues to customers) or if needed, please phone me... Or do I need to phone your customer service? (Email just isn't getting anywhere)
Also I want to bring to your attention an outage you had with card and app payments a while back. I understand that they happen but at least communicate with your customers that Tyme Bank is aware of the issue and working to resolve it... Instead of me trying to report it. Hearing a message on the phone that you are aware of some random issue that you don't describe at all (I don't even know if you are aware of the issue I'm trying to report and enquire about) but after waiting long on the phone I just give up. Please, Capitec notifies customers of issues (even if it doesn't or didn't effect them, please can Tyme Bank do the same)
Also I want to bring to your attention an outage you had with card and app payments a while back. I understand that they happen but at least communicate with your customers that Tyme Bank is aware of the issue and working to resolve it... Instead of me trying to report it. Hearing a message on the phone that you are aware of some random issue that you don't describe at all (I don't even know if you are aware of the issue I'm trying to report and enquire about) but after waiting long on the phone I just give up. Please, Capitec notifies customers of issues (even if it doesn't or didn't effect them, please can Tyme Bank do the same)
KW
Ke W's updateReviewer Update
29 Nov 2022, 11:05I've asked my mom. She also can't open new goal saves. Please fix this. It's been about a week now.
KW
Ke W's update29 Nov 2022, 11:05
Reviewer Update
I've asked my mom. She also can't open new goal saves. Please fix this. It's been about a week now.
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Nov 2022, 11:38Our team is looking into it.
GoTyme Bank | Formerly TymeBank's reply29 Nov 2022, 11:38
Official
Our team is looking into it.
KW
Ke W's updateReviewer Update
29 Nov 2022, 11:40If you give me an email address. I can send you screenshots and screen recordings of this issue?
KW
Ke W's update29 Nov 2022, 11:40
Reviewer Update
If you give me an email address. I can send you screenshots and screen recordings of this issue?
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Nov 2022, 10:27You're welcome
GoTyme Bank | Formerly TymeBank's reply30 Nov 2022, 10:27
Official
You're welcome