*****ulent Withdrawals

On the 18th January, my elderly father received a call from someone calling from Tymebank, this person told my father that a *****ulent transaction was being done on his account by someone trying to buy a Hollywood Bet ticket. This person somehow had the account holder's information, from his telephone number, ID and account number. This person sent my father a message which a description of a Huawei phone is given, and this person said that is the phone that was trying to make the transaction, which they will now delink from the account. Next there was OTP's sent and my father being an elderly, unknowingly provided the OTP numbers, for the amounts of R500.00 and R2500.00. About three weeks later, when my father tried to use the card at a petrol station, the card declined stating that there were sufficient funds and he was surprised as he thought he had over R3000 in his account and he hardly uses this card. At the time the *****ulent transactions were made, there were no notifications. On being aware of the *****ulent transactions, he immediately reported the problem and he was told it will take 5 days to investigate. After the 5 days, he was told that his claim has been declined because he compromised his information. His complain is that when the "consultant" called, he has his information, so how would he compromise his information when this person was able to call his phone, tell him who he was, his account number and his ID number. He is not happy with the fact that the claim was declined, he also feels that the bank is not doing enough to protect their clients' information if a third party is able to get hold of such personal information