*****ulent transactions

I am writing this email with a heavy heart as 1 of your loyal clients for over the years now. I had reported that bank account was hacked whereby money was taken out without my knowledge and approval. I reported the incident on the 19/082024 with timebank, where I was advised to open a case of ***** and that they have marked as a *****ulent case on their side for further investigation

I comp**** in submitting all the necessary documentation for all the said investigation I was informed that they will take place. Three weeks later having not received any feedback from tymebank not even the acknowledgement of the document that was submitted as per their request

When I realized that no feedback was coming forth, I then decided to call the bank for a progress update. Little did I know that I will be provided with a nonsensical/ unprofessional / ********* type of a response to say the investigation is completed and that the outcomes indicated that I participated in my money being ****** from my account. Yet no feedback was provided to me.

I am a very loyal client to your bank, and I feel very aggrieved to be provided with such nonsense and the assumption that I am a ******** who participated in the very same query I lodged with the bank. To date no one called me to give me feedback, when I called for feedback the lady at ***** department, confirm to have sent an email to the Investigator, who will call me to address the answer I had on the questions I was raising with her, and advised me that the said manager will also give clarity on how the investigation was conducted

This is the nonsense that I will not take lying down. I hereby request a proper report of the investigation so that I can take it further. Of which I did request the same documents from the lady who advised that when the investigator call, I can request from him. Once I gain I have not been taken seriously because I have not been contacted by anyone at timebank ,not even the investigator and that is just over a month since the incidence was reported but I have not received any feedback not even a follow call after I had reported the incidence and further to that I was also promised to be contacted and be given a copy of the report from the investigator as promised , which I have not received and has not been emailed to me as promised so that I know what has happened

I will go to all the channels to ensure that my frustrations are given proper attention in resolving these nonsensical insinuations of a shamble update I was given over the phone. I do not appreciate being taken for granted not been made to feel the way I do. I demand a full explanation of the treatment.

I will not take this matter lying down. I will go to all the governance structures for assistance. Please I have also given tymebank enough time to revert back to me, and it I obvious that they do not care about their clients and do not take the clients seriously. You cannot give me such a bad treatment and expect me to accept this foolishness.

I am an ethical client and I demand respect that is due to me. I have been nothing but a clint who banks with you and for me to be treated with such arrogance, leaves much to be desires about your code of conduct as a bank.

Please acknowledge receipt of my email, attend to this email with the necessary emergency and attention it requires and provide timelines for a response.

The money that was taken was my hard earned