*****ulent transactions

I could’ve possibly lost R14000 between the 14th and 15th of February for online transactions that i know nothing about and did not authenticate. Luckily for me i dont keep my money in one bank so this transaction kept declining and charging me fees for unsuccessful transactions that i know nothing about. I spoke to 2 personnels at Tymebank about this and even though they were nice, it still doesn’t change the catastrophic impact this could’ve caused if i had my money in this account because apparently some online transactions can happen with zero validation from me the end user. It almost feels like you have no control over what happens to your money because why would a 12k online transaction not require some sort of MFA to process? It suddenly makes sense why there is a lot of *****ulent activity in this bank. I am super disappointed at the company’s policies and even card limits that user cannot tweak and adjust to their comfort. The one size fits all approach ruins customer experience as the customers needs are not personalised. I am truly disappointed and will no longer be banking with TymeBank i am simply not comfortable with having my money in this account