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Pearl
1 reviews | Active since Sept 2022
08 Mar 2024, 09:25
*****ulent activities
I opened a tyme Bank account at boxer store in protea gardens mall in soweto. This month it was my second month owning the card. To my surprise this month my sassa pension reflected on my tyme Bank account and I don't remember switching my main account (Absa) to tyme bank account. I am wondering to myself when and how did this happen. I know when u switch banks they need you to sign and to bring documents so that u can be able to switch. I don't know if this is a **** or ***** because I have asked for this to happen and when u call them they don't even have answers to why my sasaa was switched to tyme bank without my permission. I am not happy with their service. I really need my sassa to be switched back to my main account and I wont be able to run around for the mess they did. I feel wrong as a pensioner. I want this to be fixed as soon as possible.
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Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
08 Mar 2024, 11:22Hi Pearl, we understand that there might be some confusion regarding your switch to TymeBank for your SASSA grant. We appreciate you reaching out, and we’re here to provide clarity.
Firstly, please rest assured that any switch to TymeBank was done with due process, and it might have taken a while for the switch to happen, however, we liaised with SASSA to ensure a smooth transition.
We know how important your grant is, and we're committed to making sure that you receive your grant smoothly and on time. Please feel free to refer to the SASSA website for information on pay dates, as they have them available for your convenience.
To switch back to Absa, you'll need to contact SASSA and they'll assist.
Firstly, please rest assured that any switch to TymeBank was done with due process, and it might have taken a while for the switch to happen, however, we liaised with SASSA to ensure a smooth transition.
We know how important your grant is, and we're committed to making sure that you receive your grant smoothly and on time. Please feel free to refer to the SASSA website for information on pay dates, as they have them available for your convenience.
To switch back to Absa, you'll need to contact SASSA and they'll assist.
GoTyme Bank | Formerly TymeBank's reply08 Mar 2024, 11:22
Official
Hi Pearl, we understand that there might be some confusion regarding your switch to TymeBank for your SASSA grant. We appreciate you reaching out, and we’re here to provide clarity.
Firstly, please rest assured that any switch to TymeBank was done with due process, and it might have taken a while for the switch to happen, however, we liaised with SASSA to ensure a smooth transition.
We know how important your grant is, and we're committed to making sure that you receive your grant smoothly and on time. Please feel free to refer to the SASSA website for information on pay dates, as they have them available for your convenience.
To switch back to Absa, you'll need to contact SASSA and they'll assist.
Firstly, please rest assured that any switch to TymeBank was done with due process, and it might have taken a while for the switch to happen, however, we liaised with SASSA to ensure a smooth transition.
We know how important your grant is, and we're committed to making sure that you receive your grant smoothly and on time. Please feel free to refer to the SASSA website for information on pay dates, as they have them available for your convenience.
To switch back to Absa, you'll need to contact SASSA and they'll assist.
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Pearl's updateReviewer Update
08 Mar 2024, 12:08I didn't ask for a swith, you had no right to switch my sassa grant to tyme bank without my knowledge. There was no communication done between tyme bank and i so hence I need clarity to what transpared. I have debit orders that are debited through my absa account. I need my sassa grant to be paid to absa account before the end of the month. I am a pensioner, i don't have strength and airtime to be contacting sassa office for your failure to protect my privacy. May you kindly liaise with sassa to change my banking details to absa. Hoping to hear from u soon.
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Pearl's update08 Mar 2024, 12:08
Reviewer Update
I didn't ask for a swith, you had no right to switch my sassa grant to tyme bank without my knowledge. There was no communication done between tyme bank and i so hence I need clarity to what transpared. I have debit orders that are debited through my absa account. I need my sassa grant to be paid to absa account before the end of the month. I am a pensioner, i don't have strength and airtime to be contacting sassa office for your failure to protect my privacy. May you kindly liaise with sassa to change my banking details to absa. Hoping to hear from u soon.
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Pearl's updateReviewer Update
08 Mar 2024, 12:14What is the use of calling you if am not gonna get answer. I did call on Monday and I was promised a 24 hrs response but I did not receive any call or a text for feedback. I then called again on Wednesday still waiting on you for feedback. So do you still suggest that I call for no feedback?
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Pearl's update08 Mar 2024, 12:14
Reviewer Update
What is the use of calling you if am not gonna get answer. I did call on Monday and I was promised a 24 hrs response but I did not receive any call or a text for feedback. I then called again on Wednesday still waiting on you for feedback. So do you still suggest that I call for no feedback?
GoTyme Bank | Formerly TymeBank's replyOfficial
08 Mar 2024, 16:43We apologise for the inconvenience this is causing you. We've escalated your details to our team to contact you and assist. They will be in touch to provide you with more information.
GoTyme Bank | Formerly TymeBank's reply08 Mar 2024, 16:43
Official
We apologise for the inconvenience this is causing you. We've escalated your details to our team to contact you and assist. They will be in touch to provide you with more information.