LP
Lorenzo P
1 reviews | Active since Apr 2019
09 Aug 2025, 09:17
*****ulent activities
Good day,
I tried contacting to ***** contact number, which does not go through!
I received multiple SMS's of ***** transactions going off on my account with reference Microsoft ISO Millerton ZA. I am not even located in Millerton! My virtual account was used without requesting an OTP!
The funds which was used for these payments, is my traveling money for this week! I find it very strange how my account was accessed when I have a 2 factor verification or how my details was obtained without me sharing it with anyone, especially my virtual card.
It is important to ensure a clients funds are safe and as a regulatory requirements, ThymeBank as a Financial Institution is obligated to ensure you comply with FIC Act, POPIA Act! You as a financial institution should also protect your customers! PLEASE READ THE FIC ACT AND BECOE FAMI**** WITH IT.
I would like a reversal of these transactions on my account or a refund within the next 3 days!
I no response or feedback has been provided within the next 2 days, I am obligated to esclate the matter to the relevant authorities and submit an anonymous tip to the FIC for non compliance!
I expect feedback ASAP!!
Helpful (0)
Replies (9)0
Replies (9)
GoTyme Bank | Formerly TymeBank's replyOfficial
10 Aug 2025, 12:15Hi Lorenzo,
We're sorry to hear that unauthorized transactions went off your account, we will escalate to the team and revert.
Tymebank Team
We're sorry to hear that unauthorized transactions went off your account, we will escalate to the team and revert.
Tymebank Team
GoTyme Bank | Formerly TymeBank's reply10 Aug 2025, 12:15
Official
Hi Lorenzo,
We're sorry to hear that unauthorized transactions went off your account, we will escalate to the team and revert.
Tymebank Team
We're sorry to hear that unauthorized transactions went off your account, we will escalate to the team and revert.
Tymebank Team
LP
Lorenzo P's updateReviewer Update
11 Aug 2025, 08:34Good day,
I answered the call, and the person dropped it. Kindly ensure my funds are returned back to me by COB on Tuesday!
As advised, I will escalate this matter and the POPIA ACT was breached from a ThymeBank perspective. It is unacceptable to have unauthorized transactions going off on my account.
I would like a refund of all the transactions and payment fees going off on my account and a collection of a new card. The person I spoke to on Saturday advised I need to pay R70 for a new card which I don't think is fair...
Have this sorted out ASAP!
I answered the call, and the person dropped it. Kindly ensure my funds are returned back to me by COB on Tuesday!
As advised, I will escalate this matter and the POPIA ACT was breached from a ThymeBank perspective. It is unacceptable to have unauthorized transactions going off on my account.
I would like a refund of all the transactions and payment fees going off on my account and a collection of a new card. The person I spoke to on Saturday advised I need to pay R70 for a new card which I don't think is fair...
Have this sorted out ASAP!
LP
Lorenzo P's update11 Aug 2025, 08:34
Reviewer Update
Good day,
I answered the call, and the person dropped it. Kindly ensure my funds are returned back to me by COB on Tuesday!
As advised, I will escalate this matter and the POPIA ACT was breached from a ThymeBank perspective. It is unacceptable to have unauthorized transactions going off on my account.
I would like a refund of all the transactions and payment fees going off on my account and a collection of a new card. The person I spoke to on Saturday advised I need to pay R70 for a new card which I don't think is fair...
Have this sorted out ASAP!
I answered the call, and the person dropped it. Kindly ensure my funds are returned back to me by COB on Tuesday!
As advised, I will escalate this matter and the POPIA ACT was breached from a ThymeBank perspective. It is unacceptable to have unauthorized transactions going off on my account.
I would like a refund of all the transactions and payment fees going off on my account and a collection of a new card. The person I spoke to on Saturday advised I need to pay R70 for a new card which I don't think is fair...
Have this sorted out ASAP!
LP
Lorenzo P's updateReviewer Update
11 Aug 2025, 08:42At 08:21, I received an sms to say my complaint is logged and I will receive feedback on or before the 18 August 2025? No ways ThymeBank! Clearly this is not taken seriously!
As mentioned in my previous response, I am giving you guys time till COB tomorrow!
If no progress has been made or no feedback, I will escalate the matter myself to ensure all the authorities were notified of what is happening on my account which includes the regulator and ombudsman.
As mentioned in my previous response, I am giving you guys time till COB tomorrow!
If no progress has been made or no feedback, I will escalate the matter myself to ensure all the authorities were notified of what is happening on my account which includes the regulator and ombudsman.
LP
Lorenzo P's update11 Aug 2025, 08:42
Reviewer Update
At 08:21, I received an sms to say my complaint is logged and I will receive feedback on or before the 18 August 2025? No ways ThymeBank! Clearly this is not taken seriously!
As mentioned in my previous response, I am giving you guys time till COB tomorrow!
If no progress has been made or no feedback, I will escalate the matter myself to ensure all the authorities were notified of what is happening on my account which includes the regulator and ombudsman.
As mentioned in my previous response, I am giving you guys time till COB tomorrow!
If no progress has been made or no feedback, I will escalate the matter myself to ensure all the authorities were notified of what is happening on my account which includes the regulator and ombudsman.
GoTyme Bank | Formerly TymeBank's replyOfficial
12 Aug 2025, 08:30You can also provide us with an ALT number.
GoTyme Bank | Formerly TymeBank's reply12 Aug 2025, 08:30
Official
You can also provide us with an ALT number.
LP
Lorenzo P's updateReviewer Update
13 Aug 2025, 07:06Good day,
Today is officially the 6th day since multiple ***** transactions went off on my account, so far I have only received SMS's which confirms my case is being reviewed by a ***** analyst... I mentioned yesterday, you may contact me via email to provide me with an update and progress as I have started a new job and is unable to take a call when you try to contact me at a random time!
PLEASE NOTE THAT I AM GIVING THYMEBANK TILL COB TODAY TO PROVIDE EVIDENCE AND FEEDBACK!
In essence, if no information or feedback has been provided, I will take the further steps due to multiple breaches on my account caused by these ***** transactions!
Honestly, I don't think anyone's money is safe, since its possible for someone to hack into someone's account.
Today is officially the 6th day since multiple ***** transactions went off on my account, so far I have only received SMS's which confirms my case is being reviewed by a ***** analyst... I mentioned yesterday, you may contact me via email to provide me with an update and progress as I have started a new job and is unable to take a call when you try to contact me at a random time!
PLEASE NOTE THAT I AM GIVING THYMEBANK TILL COB TODAY TO PROVIDE EVIDENCE AND FEEDBACK!
In essence, if no information or feedback has been provided, I will take the further steps due to multiple breaches on my account caused by these ***** transactions!
Honestly, I don't think anyone's money is safe, since its possible for someone to hack into someone's account.
LP
Lorenzo P's update13 Aug 2025, 07:06
Reviewer Update
Good day,
Today is officially the 6th day since multiple ***** transactions went off on my account, so far I have only received SMS's which confirms my case is being reviewed by a ***** analyst... I mentioned yesterday, you may contact me via email to provide me with an update and progress as I have started a new job and is unable to take a call when you try to contact me at a random time!
PLEASE NOTE THAT I AM GIVING THYMEBANK TILL COB TODAY TO PROVIDE EVIDENCE AND FEEDBACK!
In essence, if no information or feedback has been provided, I will take the further steps due to multiple breaches on my account caused by these ***** transactions!
Honestly, I don't think anyone's money is safe, since its possible for someone to hack into someone's account.
Today is officially the 6th day since multiple ***** transactions went off on my account, so far I have only received SMS's which confirms my case is being reviewed by a ***** analyst... I mentioned yesterday, you may contact me via email to provide me with an update and progress as I have started a new job and is unable to take a call when you try to contact me at a random time!
PLEASE NOTE THAT I AM GIVING THYMEBANK TILL COB TODAY TO PROVIDE EVIDENCE AND FEEDBACK!
In essence, if no information or feedback has been provided, I will take the further steps due to multiple breaches on my account caused by these ***** transactions!
Honestly, I don't think anyone's money is safe, since its possible for someone to hack into someone's account.
LP
Lorenzo P's updateReviewer Update
14 Aug 2025, 19:44Good day,
I have provided a time to contact me yesterday and no one has contacted me!
As advised, I started a new job and I am currently on training.
Subsequently, thank you for confirming it will take 30 days. From my perspective, I will proceed with a formal complain to the ombudsman and the regulator for breaching multiple regulatory obligations. As an accountable institution, the first obligation to to conform to the POPIA Act. Secondly, as a financial institution, you are required to prevent ***** in accordance with the Prevention and Combating of ******* Activities! That is just to name a few regulations which ThymeBank has failed to comply with.
In essence, I do not think the bank is compliant as I have seen multiple cases of ***** which relates to the same transactions that went off on my account.
So I'd rather submit the formal complaint and conduct the longer route of submitting my own reports and investigation directly to the regulatory body and ombudsman and wait 30 days!
I have provided a time to contact me yesterday and no one has contacted me!
As advised, I started a new job and I am currently on training.
Subsequently, thank you for confirming it will take 30 days. From my perspective, I will proceed with a formal complain to the ombudsman and the regulator for breaching multiple regulatory obligations. As an accountable institution, the first obligation to to conform to the POPIA Act. Secondly, as a financial institution, you are required to prevent ***** in accordance with the Prevention and Combating of ******* Activities! That is just to name a few regulations which ThymeBank has failed to comply with.
In essence, I do not think the bank is compliant as I have seen multiple cases of ***** which relates to the same transactions that went off on my account.
So I'd rather submit the formal complaint and conduct the longer route of submitting my own reports and investigation directly to the regulatory body and ombudsman and wait 30 days!
LP
Lorenzo P's update14 Aug 2025, 19:44
Reviewer Update
Good day,
I have provided a time to contact me yesterday and no one has contacted me!
As advised, I started a new job and I am currently on training.
Subsequently, thank you for confirming it will take 30 days. From my perspective, I will proceed with a formal complain to the ombudsman and the regulator for breaching multiple regulatory obligations. As an accountable institution, the first obligation to to conform to the POPIA Act. Secondly, as a financial institution, you are required to prevent ***** in accordance with the Prevention and Combating of ******* Activities! That is just to name a few regulations which ThymeBank has failed to comply with.
In essence, I do not think the bank is compliant as I have seen multiple cases of ***** which relates to the same transactions that went off on my account.
So I'd rather submit the formal complaint and conduct the longer route of submitting my own reports and investigation directly to the regulatory body and ombudsman and wait 30 days!
I have provided a time to contact me yesterday and no one has contacted me!
As advised, I started a new job and I am currently on training.
Subsequently, thank you for confirming it will take 30 days. From my perspective, I will proceed with a formal complain to the ombudsman and the regulator for breaching multiple regulatory obligations. As an accountable institution, the first obligation to to conform to the POPIA Act. Secondly, as a financial institution, you are required to prevent ***** in accordance with the Prevention and Combating of ******* Activities! That is just to name a few regulations which ThymeBank has failed to comply with.
In essence, I do not think the bank is compliant as I have seen multiple cases of ***** which relates to the same transactions that went off on my account.
So I'd rather submit the formal complaint and conduct the longer route of submitting my own reports and investigation directly to the regulatory body and ombudsman and wait 30 days!
LP
Lorenzo P's updateReviewer Update
12 Sept 2025, 12:46THYMEBANK!
THIS IS REALLY PATHETUC, YOU GUYS ARE NOT EVEN PROVIDING ANY UPDATE IN RESPECT OF MY COMPLAINT OR AN UPDATE REGARDING MY ***** INVESTIGATION.
YOUR SERVICE IS REALLY POOR!! NO FEEDBACK PROVIDED SINCE THE LAST COMMUNICATION.
HOW IS IT THAT YOU GUYS DO BANKING ON A REGULAR BASIS, BUT THE INFORMATION OF ALL YOUR CLIENTS CAN BE BREACHED?
APPARENTLY IT TAKES YOU 30 DAYS TO COMPLETE AN INVESTIGATION, WHICH HAS PASSED ALREADY!
KINDLY PROVIDE AN UPDATE!? ITS REALLY PATHETIC THAT I HAVE TO CONTACT YOU GUYS, WHEN IT SHOULD BE THE OTHER WAY AROUND! IS IT BECAUSE MY ACCOUNT HAS BEEN ACCESSED, MY MONEY HAS BEEN TAKEN OUT OF MY ACCOUNT WITHOUT MY PERMISSION, NOW I HAVE TO CONTACT YOU GUYS!!
THIS IS REALLY PATHETUC, YOU GUYS ARE NOT EVEN PROVIDING ANY UPDATE IN RESPECT OF MY COMPLAINT OR AN UPDATE REGARDING MY ***** INVESTIGATION.
YOUR SERVICE IS REALLY POOR!! NO FEEDBACK PROVIDED SINCE THE LAST COMMUNICATION.
HOW IS IT THAT YOU GUYS DO BANKING ON A REGULAR BASIS, BUT THE INFORMATION OF ALL YOUR CLIENTS CAN BE BREACHED?
APPARENTLY IT TAKES YOU 30 DAYS TO COMPLETE AN INVESTIGATION, WHICH HAS PASSED ALREADY!
KINDLY PROVIDE AN UPDATE!? ITS REALLY PATHETIC THAT I HAVE TO CONTACT YOU GUYS, WHEN IT SHOULD BE THE OTHER WAY AROUND! IS IT BECAUSE MY ACCOUNT HAS BEEN ACCESSED, MY MONEY HAS BEEN TAKEN OUT OF MY ACCOUNT WITHOUT MY PERMISSION, NOW I HAVE TO CONTACT YOU GUYS!!
LP
Lorenzo P's update12 Sept 2025, 12:46
Reviewer Update
THYMEBANK!
THIS IS REALLY PATHETUC, YOU GUYS ARE NOT EVEN PROVIDING ANY UPDATE IN RESPECT OF MY COMPLAINT OR AN UPDATE REGARDING MY ***** INVESTIGATION.
YOUR SERVICE IS REALLY POOR!! NO FEEDBACK PROVIDED SINCE THE LAST COMMUNICATION.
HOW IS IT THAT YOU GUYS DO BANKING ON A REGULAR BASIS, BUT THE INFORMATION OF ALL YOUR CLIENTS CAN BE BREACHED?
APPARENTLY IT TAKES YOU 30 DAYS TO COMPLETE AN INVESTIGATION, WHICH HAS PASSED ALREADY!
KINDLY PROVIDE AN UPDATE!? ITS REALLY PATHETIC THAT I HAVE TO CONTACT YOU GUYS, WHEN IT SHOULD BE THE OTHER WAY AROUND! IS IT BECAUSE MY ACCOUNT HAS BEEN ACCESSED, MY MONEY HAS BEEN TAKEN OUT OF MY ACCOUNT WITHOUT MY PERMISSION, NOW I HAVE TO CONTACT YOU GUYS!!
THIS IS REALLY PATHETUC, YOU GUYS ARE NOT EVEN PROVIDING ANY UPDATE IN RESPECT OF MY COMPLAINT OR AN UPDATE REGARDING MY ***** INVESTIGATION.
YOUR SERVICE IS REALLY POOR!! NO FEEDBACK PROVIDED SINCE THE LAST COMMUNICATION.
HOW IS IT THAT YOU GUYS DO BANKING ON A REGULAR BASIS, BUT THE INFORMATION OF ALL YOUR CLIENTS CAN BE BREACHED?
APPARENTLY IT TAKES YOU 30 DAYS TO COMPLETE AN INVESTIGATION, WHICH HAS PASSED ALREADY!
KINDLY PROVIDE AN UPDATE!? ITS REALLY PATHETIC THAT I HAVE TO CONTACT YOU GUYS, WHEN IT SHOULD BE THE OTHER WAY AROUND! IS IT BECAUSE MY ACCOUNT HAS BEEN ACCESSED, MY MONEY HAS BEEN TAKEN OUT OF MY ACCOUNT WITHOUT MY PERMISSION, NOW I HAVE TO CONTACT YOU GUYS!!
LP
Lorenzo P's updateReviewer Update
17 Sept 2025, 11:57THYMEBANK! IT HAS BEEN MORE THAN 30 DAYS!! AND STILL I HAVE NOT RECEIVED ANY FEEDBACK WHATSOEVER!!
WOW, CLEARLY YOU GUYS ARE SHOWING NO INTEREST IN THE ***** ESCALATION AND THE MONEY WHICH IS DUE TO ME! HOW PATHETIC!!
I WONDER IF KARL WESTVIG IS AWARE OF THESE INCOMPETENCY WITHIN A FINANCIAL INSTITUTION AS YOURSELF!
I AM LEFT WITH NO FURTHER OPTION, BUT TO ESCALATE THE MATTER MYSELF IF I HAVE NOT RECEIVED ANY RESPONSE BEFORE CLOSE OF BUSINESS TODAY!!
I AM EXTREMELY FURIOUS!
WOW, CLEARLY YOU GUYS ARE SHOWING NO INTEREST IN THE ***** ESCALATION AND THE MONEY WHICH IS DUE TO ME! HOW PATHETIC!!
I WONDER IF KARL WESTVIG IS AWARE OF THESE INCOMPETENCY WITHIN A FINANCIAL INSTITUTION AS YOURSELF!
I AM LEFT WITH NO FURTHER OPTION, BUT TO ESCALATE THE MATTER MYSELF IF I HAVE NOT RECEIVED ANY RESPONSE BEFORE CLOSE OF BUSINESS TODAY!!
I AM EXTREMELY FURIOUS!
LP
Lorenzo P's update17 Sept 2025, 11:57
Reviewer Update
THYMEBANK! IT HAS BEEN MORE THAN 30 DAYS!! AND STILL I HAVE NOT RECEIVED ANY FEEDBACK WHATSOEVER!!
WOW, CLEARLY YOU GUYS ARE SHOWING NO INTEREST IN THE ***** ESCALATION AND THE MONEY WHICH IS DUE TO ME! HOW PATHETIC!!
I WONDER IF KARL WESTVIG IS AWARE OF THESE INCOMPETENCY WITHIN A FINANCIAL INSTITUTION AS YOURSELF!
I AM LEFT WITH NO FURTHER OPTION, BUT TO ESCALATE THE MATTER MYSELF IF I HAVE NOT RECEIVED ANY RESPONSE BEFORE CLOSE OF BUSINESS TODAY!!
I AM EXTREMELY FURIOUS!
WOW, CLEARLY YOU GUYS ARE SHOWING NO INTEREST IN THE ***** ESCALATION AND THE MONEY WHICH IS DUE TO ME! HOW PATHETIC!!
I WONDER IF KARL WESTVIG IS AWARE OF THESE INCOMPETENCY WITHIN A FINANCIAL INSTITUTION AS YOURSELF!
I AM LEFT WITH NO FURTHER OPTION, BUT TO ESCALATE THE MATTER MYSELF IF I HAVE NOT RECEIVED ANY RESPONSE BEFORE CLOSE OF BUSINESS TODAY!!
I AM EXTREMELY FURIOUS!
LP
Lorenzo P's updateReviewer Update
07 Oct 2025, 13:15So since my initial post, which was the 9th 9f August 2025, I was promised this entire process of my funds being taken out of my account and being hacked i have received no response! All I received was a reference number to say that my case was escalated!! How pathetic is this of THYMEBANK!! You guys informed me to block all my accounts and wait for 30 days to receive feedback. Today is the 07th of October, and yet still I have not received any feedback whatsoever!!
You guys are lacking by providing excellent service, I REQUEST I REFUND WITH IMMEDIATE EFFECT AND I DEMAND TO SPEAK TO ONE OF YOUR SUPERIORS OR I WILL ESLCALATE THE MATTER ON MY END, AND CONTACT ONE OF YOUR SUPERIORS!
SO MANY LAWS HAVE BEEN BROKEN, WHICH A FINANCIAL INSTITUTION SUCH AS YOURSELF SHOULD ADHERE TO!
You guys are lacking by providing excellent service, I REQUEST I REFUND WITH IMMEDIATE EFFECT AND I DEMAND TO SPEAK TO ONE OF YOUR SUPERIORS OR I WILL ESLCALATE THE MATTER ON MY END, AND CONTACT ONE OF YOUR SUPERIORS!
SO MANY LAWS HAVE BEEN BROKEN, WHICH A FINANCIAL INSTITUTION SUCH AS YOURSELF SHOULD ADHERE TO!
LP
Lorenzo P's update07 Oct 2025, 13:15
Reviewer Update
So since my initial post, which was the 9th 9f August 2025, I was promised this entire process of my funds being taken out of my account and being hacked i have received no response! All I received was a reference number to say that my case was escalated!! How pathetic is this of THYMEBANK!! You guys informed me to block all my accounts and wait for 30 days to receive feedback. Today is the 07th of October, and yet still I have not received any feedback whatsoever!!
You guys are lacking by providing excellent service, I REQUEST I REFUND WITH IMMEDIATE EFFECT AND I DEMAND TO SPEAK TO ONE OF YOUR SUPERIORS OR I WILL ESLCALATE THE MATTER ON MY END, AND CONTACT ONE OF YOUR SUPERIORS!
SO MANY LAWS HAVE BEEN BROKEN, WHICH A FINANCIAL INSTITUTION SUCH AS YOURSELF SHOULD ADHERE TO!
You guys are lacking by providing excellent service, I REQUEST I REFUND WITH IMMEDIATE EFFECT AND I DEMAND TO SPEAK TO ONE OF YOUR SUPERIORS OR I WILL ESLCALATE THE MATTER ON MY END, AND CONTACT ONE OF YOUR SUPERIORS!
SO MANY LAWS HAVE BEEN BROKEN, WHICH A FINANCIAL INSTITUTION SUCH AS YOURSELF SHOULD ADHERE TO!