Tymmebank is a *****!😭😡😡😭

On the 26th of September I woke up to smses that I've been logged out of my Tymmebank banking app. I immediately logged in and found that ***** has occurred on the account. I immediately called Tymmebank ***** line, they promised to investigate and get back within 5 working days. They did not. I called them they indicated that they are still busy with the case. Then later that day received a message that my case was closed and I will not be refunded my R1050. Because of this incident in adverse with Payflex, for which the amount was meant. I told them this and they are well aware and do not seem to care. This bank takes advantage Because they do not have physical offices where we can lay out complaints. They said I can contact the banking ombudsman if I'm not not satisfied and that they will send me a form to do so. Guess what? They haven't. I contacted the banking ombudsman who sends me automatic replies. So maybe I should just go to the police station and open a case against Tymmebank Klaar. So that I can I have a case number. Funny enough in the ***** activity a Tymmebank business account was opened in my name was opened, who stands to benefit from that? Their numbers get to grow. I don't even have a registered business 😕. Can the banking ombudsman kindly act on this ******* behavior by Tymmebank. My money was not safe in a bank n nobody is will to ensure that I'm refunded. I want my money to clear my name with Payflex, 🙏.