TymeBanks ******* Security and ***** Department

This bank allowed a hacker to withdraw money from my account without issuing an OTP so this says a lot for their security, and talking service their "***** department" is about as useful as a bucket with a hole in it, they are a disgrace I made my complaint in April the sent me an email saying they would contact me by the 9th May I wrote and asked them what was happening on the 25th May as they had not contacted me and they still haven't I feel its time to close my account and go elsewhere