LC
Lindokuhle C
1 reviews | Active since Sept 2015
04 Mar 2024, 09:50
TymeBank /You do not Know your Product
So On the 29th Feb or 01st Marc , I called the call center and spoke a consultant I didn't take down her name and i gave her a very good rating as i was so excited that She had told me Tyme bank does not charge any cent if you are sending money into the bank account . So when i try to sent Double Digits R00 000 using a linked account from another bank it charges me about R50 or so. Can someone with better understanding of the debit , credit and fees get back to me .
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Mar 2024, 10:45Hi Lindokuhle, thank you for bringing this to our attention. Kindly note that we don't charge any monthly fees but you pay for the banking you use. Please check out our EveryDay account fees, https://www.tymebank.co.za/fees/everyday-account/.
GoTyme Bank | Formerly TymeBank's reply04 Mar 2024, 10:45
Official
Hi Lindokuhle, thank you for bringing this to our attention. Kindly note that we don't charge any monthly fees but you pay for the banking you use. Please check out our EveryDay account fees, https://www.tymebank.co.za/fees/everyday-account/.
LC
Lindokuhle C's updateReviewer Update
04 Mar 2024, 11:28Hi,
Thanks for your immediate reply . Add Money (R10 Per R1000 Or Part Thereof) | | R10 are these the charges you talking about ? because there is nothing that says if you are receiving EFT from another back you will be charged .Also you are ignoring the part of ,my review of the incorrect information provided by one of your consultant , which tells me you are answering just to defend not to provide service ,rectify the issue and fix your agent .
Thanks for your immediate reply . Add Money (R10 Per R1000 Or Part Thereof) | | R10 are these the charges you talking about ? because there is nothing that says if you are receiving EFT from another back you will be charged .Also you are ignoring the part of ,my review of the incorrect information provided by one of your consultant , which tells me you are answering just to defend not to provide service ,rectify the issue and fix your agent .
LC
Lindokuhle C's update04 Mar 2024, 11:28
Reviewer Update
Hi,
Thanks for your immediate reply . Add Money (R10 Per R1000 Or Part Thereof) | | R10 are these the charges you talking about ? because there is nothing that says if you are receiving EFT from another back you will be charged .Also you are ignoring the part of ,my review of the incorrect information provided by one of your consultant , which tells me you are answering just to defend not to provide service ,rectify the issue and fix your agent .
Thanks for your immediate reply . Add Money (R10 Per R1000 Or Part Thereof) | | R10 are these the charges you talking about ? because there is nothing that says if you are receiving EFT from another back you will be charged .Also you are ignoring the part of ,my review of the incorrect information provided by one of your consultant , which tells me you are answering just to defend not to provide service ,rectify the issue and fix your agent .
LC
Lindokuhle C's updateReviewer Update
04 Mar 2024, 12:30Hi,
Thanks.
Thanks.
LC
Lindokuhle C's update04 Mar 2024, 12:30
Reviewer Update
Hi,
Thanks.
Thanks.
LC
Lindokuhle C's updateReviewer Update
04 Mar 2024, 15:24Hi,
Thanks for the support , I has transferred money into my Account an was not charged . I have managed to do the transaction i wanted to do with no hustle . However I would like to add that we as customer need to find someone to talk to from the Entity whenever there is an issue especially Money . Strengthen your customer support guys.
Thanks
LChili
Thanks for the support , I has transferred money into my Account an was not charged . I have managed to do the transaction i wanted to do with no hustle . However I would like to add that we as customer need to find someone to talk to from the Entity whenever there is an issue especially Money . Strengthen your customer support guys.
Thanks
LChili
LC
Lindokuhle C's update04 Mar 2024, 15:24
Reviewer Update
Hi,
Thanks for the support , I has transferred money into my Account an was not charged . I have managed to do the transaction i wanted to do with no hustle . However I would like to add that we as customer need to find someone to talk to from the Entity whenever there is an issue especially Money . Strengthen your customer support guys.
Thanks
LChili
Thanks for the support , I has transferred money into my Account an was not charged . I have managed to do the transaction i wanted to do with no hustle . However I would like to add that we as customer need to find someone to talk to from the Entity whenever there is an issue especially Money . Strengthen your customer support guys.
Thanks
LChili
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Mar 2024, 08:38Hi Lindokuhle, thank you for the update. We'll take your feedback into consideration, kindly note that should you ever have any issues with your account, please visit your nearest kiosk to speak with an ambassador for assistance, you can contact our customer support team or reach out to us on our verified social media pages, we will always be ready to assist.
GoTyme Bank | Formerly TymeBank's reply05 Mar 2024, 08:38
Official
Hi Lindokuhle, thank you for the update. We'll take your feedback into consideration, kindly note that should you ever have any issues with your account, please visit your nearest kiosk to speak with an ambassador for assistance, you can contact our customer support team or reach out to us on our verified social media pages, we will always be ready to assist.