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farhana F
1 reviews | Active since Jul 2016
16 Feb 2025, 11:01
Tymebank worst service ever for bereavement
The worst bank ever. I deposited my savings into my late mums account in May and June 2024. Now bear in mind I have been doing this since I opened this account for my mum. I called and sent documents as requested when she passed in Jan 2022 but the account was still left opened and I continued using it as normal. Then in middle of June 2024 the account was put on hold. The banking details needed to be verified once again. I sent through all the documents requested and never heard a word. After numerous phone calls and being transferred from one department and from one person to the next I simply gave up and stopped calling. It was costing me R70 at a time every time I called. I've had to explain the the issue over and over and still no end in sight. I have not received a statement for all those months and no correspondence or phone call although I've informed the persons I've communicated with that I can be contacted before 9am in the mornings and after 8.30pm in the evenings. The funds I transferred from my Capitec account are still stuck in my late mums TymeBank account and it was meant to be used to do up my parents graves and a small prayer. On the 02 Feb 2025 a statement was sent to my late mums email, the last statement sent was on the 3 July 2024. Tyme customer service is *******. No one wants to understand your predicament, no one cares and they certainly don't give a hoot about your circumstances and how what they do affects your living situation. Its so easy to open an online account but the moment there is a problem no one knows how to handle the situation. All I want is to be able to access these funds is that too much work. I had no problem doing the same with Capitec Bank, maybe because I didn't have to call amd be put on hold forever redial and start all over again. I spoke to someone face to face, and this makes all the difference. Pls can you sort this issue out and so that I can move forward. Also take note I am not prepared to run around getting documents certified again.
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Replies (10)fF
farhana F's updateReviewer Update
17 Feb 2025, 21:30I was asked to send the document to ********. I was also asked to call when the documents were emailed, which I did several times. I spoke to a lady Thembi at the ***** dept and was asked to send a copy of the death certificate, copy of my mums ID, copy of my ID, an affidavit and a copy of the bank statement. All of which was sent through.
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farhana F's update17 Feb 2025, 21:30
Reviewer Update
I was asked to send the document to ********. I was also asked to call when the documents were emailed, which I did several times. I spoke to a lady Thembi at the ***** dept and was asked to send a copy of the death certificate, copy of my mums ID, copy of my ID, an affidavit and a copy of the bank statement. All of which was sent through.
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farhana F's updateReviewer Update
21 Feb 2025, 05:57Its such pathetic customer service that I now have to again resubmit documentation. This will be the third time submittin documents and once again it going to take time. Its already 2025, nothing has been done since 2022 or 2024. What happened to all the documents that was submitted in 2022 when my mum passed and you were informed and then again in 2024. Tymebank didn't follow procedure when it came to my bereavement and now I have to take responsibility for your inadequacies. Tymebank have conveniently now made this my problem. I once again have to relive my traumatic experience as I was my mums caregiver and she passed in my presence. There must be an easier way. Tymebank you have no empathy or understanding and I hope you realise that this is taking a toll my mental health.
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farhana F's update21 Feb 2025, 05:57
Reviewer Update
Its such pathetic customer service that I now have to again resubmit documentation. This will be the third time submittin documents and once again it going to take time. Its already 2025, nothing has been done since 2022 or 2024. What happened to all the documents that was submitted in 2022 when my mum passed and you were informed and then again in 2024. Tymebank didn't follow procedure when it came to my bereavement and now I have to take responsibility for your inadequacies. Tymebank have conveniently now made this my problem. I once again have to relive my traumatic experience as I was my mums caregiver and she passed in my presence. There must be an easier way. Tymebank you have no empathy or understanding and I hope you realise that this is taking a toll my mental health.
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farhana F's updateReviewer Update
21 Feb 2025, 10:16Are you really truly sorry. Your ***** team is a joke. If they can loose important documents like these, just think, is our money even safe with Tymebank. Besides the trauma this whole uncalled for situation is causing, I also again have to take time off work. This is so frustrating and so exhausting to my mental health. Worst banking experience ever.
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farhana F's update21 Feb 2025, 10:16
Reviewer Update
Are you really truly sorry. Your ***** team is a joke. If they can loose important documents like these, just think, is our money even safe with Tymebank. Besides the trauma this whole uncalled for situation is causing, I also again have to take time off work. This is so frustrating and so exhausting to my mental health. Worst banking experience ever.
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farhana F's updateReviewer Update
21 Feb 2025, 10:30Just so you know all the documents were resent on 11 July 2024 received a message from the ***** team on the 12 July 2024 and spoke to Xolani on the 13 July 2024, the call dropped and no one ever called back. I still have confirmation of this last email that Thembi asked me to send. Amazingly the ***** team don't have the documents, check again the account number I provided is in the subject line. Again the documents I was asked for were an affidavit, copy of death certificate, copy of account holders ID, copy of beneficiary ID, bank statement and all documents were certified and all were emailed.
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farhana F's update21 Feb 2025, 10:30
Reviewer Update
Just so you know all the documents were resent on 11 July 2024 received a message from the ***** team on the 12 July 2024 and spoke to Xolani on the 13 July 2024, the call dropped and no one ever called back. I still have confirmation of this last email that Thembi asked me to send. Amazingly the ***** team don't have the documents, check again the account number I provided is in the subject line. Again the documents I was asked for were an affidavit, copy of death certificate, copy of account holders ID, copy of beneficiary ID, bank statement and all documents were certified and all were emailed.
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farhana F's updateReviewer Update
25 Feb 2025, 06:55I have resent the email that I originally sent to Thembi at the ***** dept. The email has been sent this morning from my email address: ***, to ***, Cc: ***, the acc no. is in the subject line. Time sent :25 Feb 2025, 06:41. I have also sent my bank details on the email and a copy my ID that was originally sent. Lets hope you give this priority as promised.
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farhana F's update25 Feb 2025, 06:55
Reviewer Update
I have resent the email that I originally sent to Thembi at the ***** dept. The email has been sent this morning from my email address: ***, to ***, Cc: ***, the acc no. is in the subject line. Time sent :25 Feb 2025, 06:41. I have also sent my bank details on the email and a copy my ID that was originally sent. Lets hope you give this priority as promised.
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farhana F's updateReviewer Update
25 Feb 2025, 08:49Okay pls let me know how to go about doing that
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farhana F's update25 Feb 2025, 08:49
Reviewer Update
Okay pls let me know how to go about doing that
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Feb 2025, 10:22Farhana
The only two documents missing is letter of authority from master's court, that nominates you as the beneficiary and late estate account.
The only two documents missing is letter of authority from master's court, that nominates you as the beneficiary and late estate account.
GoTyme Bank | Formerly TymeBank's reply25 Feb 2025, 10:22
Official
Farhana
The only two documents missing is letter of authority from master's court, that nominates you as the beneficiary and late estate account.
The only two documents missing is letter of authority from master's court, that nominates you as the beneficiary and late estate account.
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farhana F's updateReviewer Update
04 Mar 2025, 14:57I took time off work today to get the letter of authority, spent the whole day only to be given a letter asking Tymebank to issue me with a balance statement for my late mums account. Tymebank is an absolute waste of time money and effort. You would think there's millions in this account yet its only what I deposited. Really I'm just going around in circles because you guys don't know what you doing. Why don't you provide me with the documents I need to get a letter of authority, really gosh its the same thing you did when you were emailed the documents that my mum had passed not once but 3 times. I have no more words to say how really absolutely dissatisfied I am with your poor poor servi ce, you have now given me the run around yet again. The letter of authority could not be issued because Tymebank failed to sent me the bank statement. How convenient. Can you just give me the necessary documents amd stop wasting my valuable time. You have my email address, you have sent a reply asking me for the documents did it not occur to anyone to send me the statement. Custome service is non existent.
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farhana F's update04 Mar 2025, 14:57
Reviewer Update
I took time off work today to get the letter of authority, spent the whole day only to be given a letter asking Tymebank to issue me with a balance statement for my late mums account. Tymebank is an absolute waste of time money and effort. You would think there's millions in this account yet its only what I deposited. Really I'm just going around in circles because you guys don't know what you doing. Why don't you provide me with the documents I need to get a letter of authority, really gosh its the same thing you did when you were emailed the documents that my mum had passed not once but 3 times. I have no more words to say how really absolutely dissatisfied I am with your poor poor servi ce, you have now given me the run around yet again. The letter of authority could not be issued because Tymebank failed to sent me the bank statement. How convenient. Can you just give me the necessary documents amd stop wasting my valuable time. You have my email address, you have sent a reply asking me for the documents did it not occur to anyone to send me the statement. Custome service is non existent.
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farhana F's updateReviewer Update
06 Mar 2025, 03:34I am waiting for the bank statement. Please can you email it to ***. I have sent a letter from the magistrates court requesting this but have since received no reply.
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farhana F's update06 Mar 2025, 03:34
Reviewer Update
I am waiting for the bank statement. Please can you email it to ***. I have sent a letter from the magistrates court requesting this but have since received no reply.
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farhana F's updateReviewer Update
12 Mar 2025, 16:10Once again I have been to the magistrates court today, the value of the deceased estate is more than R250 000, a will has been left and an executor has been named on the will, the magistrate has clearly stated that an attorney will have to be appointed. This is now becoming a very costly affair, unfortunately it was my stupidity to use this account to deposit savings which only amounts to around R4225. Just for me to withdraw this amount will cost me far more than its worth. By the time I pay attorneys fees and pay for the letter of executorship .
Yes not a letter of authority...as I mentioned the value of the property is above R250 000...I will have to sell everything I own just to get the R4225. Thank you Tymebank, your inefficiency, irresponsibility and most importantly uncaring attitude has now put me in a far worse situation that I was in. That hard earned money that I unknowingly deposited into my deceased mums account will go for one hour of the attorneys fees. I hope you are happy.
Yes not a letter of authority...as I mentioned the value of the property is above R250 000...I will have to sell everything I own just to get the R4225. Thank you Tymebank, your inefficiency, irresponsibility and most importantly uncaring attitude has now put me in a far worse situation that I was in. That hard earned money that I unknowingly deposited into my deceased mums account will go for one hour of the attorneys fees. I hope you are happy.
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farhana F's update12 Mar 2025, 16:10
Reviewer Update
Once again I have been to the magistrates court today, the value of the deceased estate is more than R250 000, a will has been left and an executor has been named on the will, the magistrate has clearly stated that an attorney will have to be appointed. This is now becoming a very costly affair, unfortunately it was my stupidity to use this account to deposit savings which only amounts to around R4225. Just for me to withdraw this amount will cost me far more than its worth. By the time I pay attorneys fees and pay for the letter of executorship .
Yes not a letter of authority...as I mentioned the value of the property is above R250 000...I will have to sell everything I own just to get the R4225. Thank you Tymebank, your inefficiency, irresponsibility and most importantly uncaring attitude has now put me in a far worse situation that I was in. That hard earned money that I unknowingly deposited into my deceased mums account will go for one hour of the attorneys fees. I hope you are happy.
Yes not a letter of authority...as I mentioned the value of the property is above R250 000...I will have to sell everything I own just to get the R4225. Thank you Tymebank, your inefficiency, irresponsibility and most importantly uncaring attitude has now put me in a far worse situation that I was in. That hard earned money that I unknowingly deposited into my deceased mums account will go for one hour of the attorneys fees. I hope you are happy.