Tymebank worst customer care

Capitec froze my bank account for suspect ***** and then all the financial institutions I have accounts with was also frozen. After about 3 weeks of fighting capitec cleared my account of any wrong doing. My tymebank account was also put on a debit hold. I sent them the same required documents that I used for capitec. After I week there was still no response so I called their call center where the agent told me my email was never attache she did it then and I waited 2 days again with nothing happening. I called again then that agent cleared my account. I have a binance account and I use my tymebank account to do deposit and withdrawal to binance using stitch. When they put them debit hold on my account stich also suspended my deposit and withdrawal through them. Now for them to open it again they need a confirmation letter from tymebank to stitch that says account has been cleared. I have been phoning 4 or 5 times tymebank customer care ***** department. They take almost 20 minutes before they answer and most of the time the agent that's assisting me doesn't even know what stich is. Now their call centre is not a toll free number so it costs me a lot of money calling them. On Friday I called again and the agent told me they will sent the relevant information to stich but now it's Tuesday and my account is still block. Musti always yell and scream for them to do their jobs