Tymebank worst bank ever

I have a tymebank account for my sassa disability grant. 5th July 2022 I received a sms notifying me of a hold on my account. I've contacted tymebank numerous times and just get placed on hold. Once I was lucky enough to get the email address for their ***** operations. I've sent them an email just to get an automated reply that the email address is no longer in use. The new email address they supp**** was exactly the same as the first one. It's been going on like this for almost four months and I have laid a complaint with the ombudsman for banks as well. I was informed that the bank has 20 days to resolve the matter. I can only say that opening a tymebank account was the biggest mistake I made in my life. They don't respond to any email you send them and their service is non-existent. Just want to warn people to stay away from tymebank