TymeBank :Worst bank ever!!

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Mary-Anne Brandy Olivier 0 reviews ZA Rated 1 out of 5 stars ***** at Timebank On the 10th of December this TymeBank allowed my phone to be hacked and R19 999 was transferd from my account to an account unknown to me. I never received an OTP for this transaction! On the 11th of December I realized that money was taken from my account after I tried to purched goods and the transaction was declined! I emediatly phoned the banks *****ulent department and asked them to stop my account and to trace the money. I also asked if I should go to the police station to open a case and the response was not to do so as the bank has investigaters that will trace the money. I phoned the bank again 2 days later and was told from a different representative that the case will take between 5 to 7 days. I phoned the bank again 3 days later and was told from another representative that I have to go to the police station to get a avidavit witch I did on the same day. I sent a mail to the bank with the avidavit attached including all sms'e sent by the bank witch did not include the OTP aperantly sent by them. I phone the bank again 2 days later and was told by another representative that I have to open a case for a case number for them to proseed to allocate the funds. I went back to the police station and opened a case and forwarded to the *****ulent department. WHY WAS I NOT TOLD ALL OF THIS ON THE DAY THAT I REPORTED THE MONEY ******?? I phoned the bank every day after that and all representatives say they will get back to me but they never did. I get the feeling that this is all done inside the bank. Today, Monday the 20th of Jan I phoned again and was told that there is no money to retrieve from the account my money was sent to!!! I asked the representative today if they don't have insurance against cases like this. I was told they have so many ***** cases and won't be able to pay all cases and so do not have insurance. This is a joke and is actually stating a fact against TymeBank!! This is totally the banks fault and could have been resolved earlier! We are a family of 5 that is banking with this bank and we are not making small deposits. I will make sure that we all close our accounts with this bank and I will also name and shame on social media and report this world wide. This is a disgrace to say the least!! Every platform available will get my review on TymeBank.

Date of experience 11 December 2024 till 20 January 2025