MWPp
Michael William Petersen petersenm
1 reviews | Active since Jan 2025
18 Sept 2025, 01:53
Tymebank worse service
Vey disappointed in tymebank, i closed my account poor sevice. My accounnt was hacked of about R1400 because my account was locked and then i tried to changed my pin but the number i used was not tymebank and so monies was deducted from my account, the day my wages was deposited into my account and hour later when i purchased a new card with ne pin numbers, i opened a ***** case, ans received sms later telling me case was declined because my pin number was compromised, they locked my account saying that transactions that was going on seems suspicious. I then had to changes pin number and passwords again, but was told it was my mistake and no. Monies will be reversed. If it was my fault why did they blocked my account if it was my fault?i asked to closed my account and was told i must pay 50cent because my account was in areas of - 20 cents, and if i dont pay that the account can't be closed and intrest will be R7 pee month until i pay. That is disgusting. Ive got R4 in my account now, i contacted them again to close my account and the consultant aaked me id they can take the R4 and my account will be closed in 10 days time, what a joke of a bank,
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Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
18 Sept 2025, 06:59Hi Michea;,
We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply18 Sept 2025, 06:59
Official
Hi Michea;,
We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
We don’t like that you’ve been disappointed, our sincerest apologies! Your message is with the right team. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
MWPp
Michael William Petersen petersenm's updateReviewer Update
18 Sept 2025, 07:44Thx for replying, i really dont want to close my account, ive never had a problem with tymebank, their service was great, :references GFD-305244/GFD-305239. both havs been declined, reason given pin was compromised. This cell number***)was send to me which said tymebank digital to change my pin. I followed that instructions to change my pin but then my card was cancelled. I went to kiosk on the day i got paid, i saw my wages get deposited into my account, as soon as i received my card and new pin. I withdrew R600. When i got home and hour later i saw monies started going out of my account, 1st cash voucher to that number ***,then another R510 taken from business account, i never had a business account, i didnt even knew how to check on my app where my business account was. The consultant showed me where to look, so how can that be my fault? Then another R500 was taken via tymebank code. So you guys blocked my account, why did you do that if it was my fault, you saw that something was not right so you blocked my account. And the lady i spoke to on the 4th September told me shes opening ***** cases, The one of R400 she told me she blocked it because they did not withdrew the cash yet, so I was happpy with, that, can you check that call please, it suppose to be recorded. It was from vangate mall pick n pay about after 10am,I spoke to the ***** agent explaining that the consultant did not report that, but she made a case for that. Something is very fishy, then i got sms saying that ***** case was declined. I compromise my pin. That was 2 days worked i received and my contract starts 9October again, i only used R700 from my wages, do you think it's fair, my final question for now is, why did you block my account seeing that it wasn't me. And can you please tract this number *** because it comes up as tymebank digital. Thats why i responded to that. Waiting for your reply, i dont want to close my account now that im not getting anything back. I have no other choice because there's no guarantee that this wont happen again ans i called that number a couple of times sometimes it rings and then again voicemail. Hope that satisfyng. Waiting on reply. THX
MWPp
Michael William Petersen petersenm's update18 Sept 2025, 07:44
Reviewer Update
Thx for replying, i really dont want to close my account, ive never had a problem with tymebank, their service was great, :references GFD-305244/GFD-305239. both havs been declined, reason given pin was compromised. This cell number***)was send to me which said tymebank digital to change my pin. I followed that instructions to change my pin but then my card was cancelled. I went to kiosk on the day i got paid, i saw my wages get deposited into my account, as soon as i received my card and new pin. I withdrew R600. When i got home and hour later i saw monies started going out of my account, 1st cash voucher to that number ***,then another R510 taken from business account, i never had a business account, i didnt even knew how to check on my app where my business account was. The consultant showed me where to look, so how can that be my fault? Then another R500 was taken via tymebank code. So you guys blocked my account, why did you do that if it was my fault, you saw that something was not right so you blocked my account. And the lady i spoke to on the 4th September told me shes opening ***** cases, The one of R400 she told me she blocked it because they did not withdrew the cash yet, so I was happpy with, that, can you check that call please, it suppose to be recorded. It was from vangate mall pick n pay about after 10am,I spoke to the ***** agent explaining that the consultant did not report that, but she made a case for that. Something is very fishy, then i got sms saying that ***** case was declined. I compromise my pin. That was 2 days worked i received and my contract starts 9October again, i only used R700 from my wages, do you think it's fair, my final question for now is, why did you block my account seeing that it wasn't me. And can you please tract this number *** because it comes up as tymebank digital. Thats why i responded to that. Waiting for your reply, i dont want to close my account now that im not getting anything back. I have no other choice because there's no guarantee that this wont happen again ans i called that number a couple of times sometimes it rings and then again voicemail. Hope that satisfyng. Waiting on reply. THX
GoTyme Bank | Formerly TymeBank's replyOfficial
18 Sept 2025, 08:59Thank you for the information. As discussed telephonically, we have passed your concerns on to the ***** team, they be in touch.
GoTyme Bank | Formerly TymeBank's reply18 Sept 2025, 08:59
Official
Thank you for the information. As discussed telephonically, we have passed your concerns on to the ***** team, they be in touch.
MWPp
Michael William Petersen petersenm's updateReviewer Update
19 Sept 2025, 13:25Whats going on now, i spoke to Tebogo Githare, we ha agreement, it will be settled by today and tomorrow, and ive received emails now, account will be opened and not closed, according our agreement, now email sais acooun has been clsoed. TEBOGO, I HAD FAITH IN YOU, WE SPOKE MORE THAN HALF AN OUR. THERES EAMAIL FROM TYMEBANK DIGITAL. WHAT GOING ON.. WHAT HAPPENED TO SERVICE @TYMEBANK. CO. ZA. IS THIS STILL A ****IN ****, SORRY FOR MY LANGUAGE. PLEASE FONE ME
MWPp
Michael William Petersen petersenm's update19 Sept 2025, 13:25
Reviewer Update
Whats going on now, i spoke to Tebogo Githare, we ha agreement, it will be settled by today and tomorrow, and ive received emails now, account will be opened and not closed, according our agreement, now email sais acooun has been clsoed. TEBOGO, I HAD FAITH IN YOU, WE SPOKE MORE THAN HALF AN OUR. THERES EAMAIL FROM TYMEBANK DIGITAL. WHAT GOING ON.. WHAT HAPPENED TO SERVICE @TYMEBANK. CO. ZA. IS THIS STILL A ****IN ****, SORRY FOR MY LANGUAGE. PLEASE FONE ME
MWPp
Michael William Petersen petersenm's updateReviewer Update
04 Oct 2025, 14:17Hi there what i cant understand ive just received a statement from tymebank for my business account which i did not even knew i had, which the hackers rransfered R510 to that account and then later withdrew that amount, ive never asked for that business accoint, and i dont even want to ask about the other R500 that was hacked. I accepted that payment because i had nothing. They saw that wasnt me tbat was doing that withdrawal and then they blocked my account so why can they refund the othee amounts?
MWPp
Michael William Petersen petersenm's update04 Oct 2025, 14:17
Reviewer Update
Hi there what i cant understand ive just received a statement from tymebank for my business account which i did not even knew i had, which the hackers rransfered R510 to that account and then later withdrew that amount, ive never asked for that business accoint, and i dont even want to ask about the other R500 that was hacked. I accepted that payment because i had nothing. They saw that wasnt me tbat was doing that withdrawal and then they blocked my account so why can they refund the othee amounts?