Tymebank what a waste of TIME

I wish there was an option for no stars! I have been trying to get into my account but the stupid facial recognition keeps throwing out an error. I have sent an email to the bank and their response is they tried to call but the phone went to voicemail. I sent another email asking them to call again but nothing not even a reply to my second mail. I have been trying to log in everyday but still a problem with the facial recognition. Pathetic because it's not like I swap my face out everyday! As far as I am concerned they can close this account and I will NEVER advise anyone to use this dumb bank!