Tymebank very disappointed

Greetings

I had a very bad experience with Tymebank since last week. My account has been placed on hold due to ********** activities that occurred on my account. So I called them to help me since the past week. They asked questions to confirm if I am the account holder, unfortunately they told me I have been answering the questions wrong. The lady that was helping me last week adviced me to go to one of their stores they might help, so I went today still no help. I called their call center again today still with no help, and the agent that was helping me today was also rude towards me. He kept on pushing that I was a student at Stellenbosch University which is incorrect. He even went as far as keeping quite and not answering me when I asked for other alternatives to fix my account as I need to use it urgently. I am so disappointed to even think that I have worked for this bank.