Tymebank useless, pathetic and *********

Think hard before opening an account with Tymebank! They make it easy to open an account just because the more clients they have, all the more money they can *****! I have been waiting for refund to be paid back into my account for an entire month! There no branch you can go to just telephone and email. With that NOTHING gets solved. I have sent proof that the unauthorised debit had been refunded back to Tymebank but their automated email has been telling me Tymebank will contact me within 3 working days. Yeah right, after 30 days I am still waiting. Try calling to speak to a supervisor ot manager..... non existant! I lodged complaint with the Ombudsman for banking but now I need to give Tymebank ANOTHER 20 days and in the neantime my landlord is threatening to evict us!!! The more I explain that its my rent money the less urgency Tymebank responds! The Ombudsman not my last resort, this is theft so my next move will be to open a case with the SAPS. The law states that no matter what a citizen is always entitled to their own money!! Sure the Reserve bank must have someway for the public to inform them of ******* banks!