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NK
Nkululeko K

1 reviews | Active since Mar 2021

07 Oct 2022, 07:34

TYMEBANK UNTIMELY POOR SERVICE

On the 27th of October 2022, I transferred an amount of money to a tymebank account holder who is a livestock dealer. Due to to unforeseen circumstances the deal was canceled. We then agreed to terminate the deal , the funds were then transferred to my brother because he is also Tymebank account holder. Hours later my brother's account was frozen or put onhlod. We have now sent them every document they have requested. Now it's been more than 10 days still the funds have not been released. Our emails are not been attended to.

I am very disappointed with the manner at which tymebank has handled my case .. I urgently need the money back, I am heading to day zero because I use the money for daily expenses.

Please assist because it is quite clear that Tymebank does not have a clue about what customer service is all about.

0
Replies (12)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply07 Oct 2022, 07:42
Official
 Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team 

NK
Nkululeko K's update07 Oct 2022, 07:53
Reviewer Update
I am really tired of your automated responses and poor service. All I want is money returned to my account.
NK
Nkululeko K's update07 Oct 2022, 08:00
Reviewer Update
The only notification I want to see is the SMS report which will confirm that funds have been transferred to my account. And I know without a doubt that none of your representatives is going to contact me. You can even indicate the timeframe when you contact me.

Your innovative online banking system is not solving my problems
NK
Nkululeko K's update08 Oct 2022, 12:28
Reviewer Update
Yesterday around midday one of your call centre agents promised that the account will be in full use by 8h30 this morning (08/10/2022)

It's 12h30 currently we have not received any form of update or communication. What's the delay....we are in durban you know very well that you only have offices or branch
NK
Nkululeko K's update10 Oct 2022, 21:32
Reviewer Update
I have already done that, I sent the email on Saturday the 8th of October. I am still waiting for your Response
NK
Nkululeko K's update11 Oct 2022, 08:35
Reviewer Update
You really ahead of the rest. You constantly encourage me to contact your call center, yet when we it's forever to attend to my call and when I get through you tell me that you can't assist because I am not an account holder.


GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply11 Oct 2022, 10:17
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team 
NK
Nkululeko K's update11 Oct 2022, 11:36
Reviewer Update
On the 7th of October at 7h42 you sent me this exact automated response, today it's the 11th of October and none of your representatives have contacted me. You are basically brushing me off. Moreover I will not be surprised that in the next 4 days this matter will not be resolved.

Tymebank is the best when it's comes to making empty promises.

GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply11 Oct 2022, 11:37
Official
Apologies for the delay.
NK
Nkululeko K's update11 Oct 2022, 13:25
Reviewer Update
Apologies for the delay:
excuses, excuse,excuse no delivery on your promises. 4 hours later no a single call from Tymebank.

NK
Nkululeko K's update12 Oct 2022, 09:32
Reviewer Update
Finally our enquiry has been addressed. Tymeban has finally reactivated the bank account in question.

I would to extend my words of gratitude to hellopeter for this platform.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply12 Oct 2022, 10:23
Official
Thanks Nku.