TymeBank **** unprofessional agents

Iam a 33 year old female who gets under paid R6500 every second week of the month was playing savings of 5000 in may It was my turn I got R24000 took it to my goal savings 2 weeks later took it out so I can use it for deposit my preowned car on the 28 of June my phone was snatched managed to withdraw R5000 at absa atm in Rosebank it was at night around 10 on the 29 went to mall of thembisa Nedbank atm to check my balance it was R178 called tymbank agent told me my money was transferred via EFT she escalated to ***** department and gave me a REF waiting for their call till I decided to call them on the 14 of July then was told to open a case and send some documents I did that when I call for follow up agent transferre me to ***** until it hangs up on my TymeBank statement that was emailed to me it’s clear that my money was stollen and TymeBank hired unprofessional agents who can’t sympathise with us who give ***** agents out full card number to access our money my phone had an app and password my card was with me I would like to inform TymeBank that it’s going to be a very big war I want my R18800 that was ****med on my account people are giving up because of your rude agents and people lost alot from your nonsense bank from today I’ll be waiting for respond