1 reviews | Active since Mar 2025
TymeBank ***** unhelpful
On Sunday 19 January 2025 at 18h58, I discovered unauthorized and *****ulent transactions on my bank account and reported it immediately to Tymebank. I did not authorize or initiate these transactions, nor have I given my consent to any third party to access or use my bank account for such purposes. I have taken the necessary steps to secure my account. I submitted affidavit as a formal statement of the *****ulent activity and request that TymeBank and the South African Police Services investigate the matter and take appropriate action. I have been following up weekly with regards to the outcome and have not been assisted in a appropriate matter. Since my incident I have become aware of many more cases within TymeBank and believe they should compensate account holders if their systems are compromised.
If you remain unhappy with the resolution of your matter, you are at liberty to lodge a complaint with the National Financial Ombud Scheme (also called the “NFO”).
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO commenced operations on 1 March 2024.
The NFO is an external complaint resolution ombud scheme established in terms of Chapter 14 of the Financial Sector Regulation Act 9 of 2017, and is tasked with resolving complaints between financial services providers and complainants in a fair, effective, impartial and timely manner – without charge to complainants. The NFO adjudicates complaints in terms of its rules which can be found on the website of the NFO: www.nfosa.co.za
NFO Contact Details
0860-800-900
***
Address
NFO Johannesburg
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
NFO Cape Town
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700
If you remain unhappy with the resolution of your matter, you are at liberty to lodge a complaint with the National Financial Ombud Scheme (also called the “NFO”).
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO commenced operations on 1 March 2024.
The NFO is an external complaint resolution ombud scheme established in terms of Chapter 14 of the Financial Sector Regulation Act 9 of 2017, and is tasked with resolving complaints between financial services providers and complainants in a fair, effective, impartial and timely manner – without charge to complainants. The NFO adjudicates complaints in terms of its rules which can be found on the website of the NFO: www.nfosa.co.za
NFO Contact Details
0860-800-900
***
Address
NFO Johannesburg
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198
NFO Cape Town
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700