Tymebank unfortunate

This is not a very good review, I've had a very bad experience with tymebank. I recently had money ****** from my Tymebank account by means of voucher sent to a **** number.The name used was Ivan Khoza and he was sent two seperate withdrawal amounts adding up to R676.00. Ive been in communication with tymebank but to non avail, twice now the investigation has failed to deliver results and i wont bê getting my money back. I wish to let those out there know of my experience and to always becareful!