TP
Thabo P

1 reviews | Active since Sept 2019

16 Jan 2024, 14:18

TymeBank unblock my binance account

TymeBank customer service is a nightmare At this point I regret banking with Tymbank , it has the worst customer service and their customer care agent are very rude …. My TymeBank account was blocked and they requested binance to put my account on hold as well.. fast forward.. my account was unblocked after providing documents they requested .they were supposed to contact binance and request them to uplift the hold on my account but they are failing me .. it’s been 6months I can’t use my binance because of them.. I have contacted binance and they said they are waiting for tyme bank to provide them with some information, it’s been 6 months of back and forth with tyme bank .. please

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Replies (6)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply16 Jan 2024, 17:38
Official
Hi Thabo, thanks for getting in touch. We're truly sorry to hear that. Which documents are they looking for from our team? The TymeBank Team 
TP
Thabo P's update16 Jan 2024, 18:53
Reviewer Update
You must send them the affidavit( the one I provided) and a proof that my TymeBank account issues has been resolved/unfroze. And ask them to uplift the hold on my Binance account.. I’m drained been trying to talk to you guys for the past 6 months , can you imagine the amount of airtime I used? Been sent from one agent to another!!!
TP
Thabo P's update17 Jan 2024, 12:15
Reviewer Update
Nothing has been done so far , if there’s one thing TymeBank has to do it’s to take their customers serious cause wooow customer service 0 - minus nothing!!
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Jan 2024, 19:34
Official
We'll ask our team to do that. 
TP
Thabo P's update17 Jan 2024, 19:40
Reviewer Update
When will that be? I’ve been waiting for 6 months
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Jan 2024, 19:49
Official
By tomorrow.