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Henk L

1 reviews | Active since Jul 2011

19 Feb 2024, 11:33

TymeBank the most pathetic bank

On Wednesday 24 January 2024 someone accessed my TymeBank account and withdrew over R7,00.00 from my account.

I reported this to TymeBank and while I was explaining to the person, she told me that TymeBank won't cover the costs. She mentioned that TymeBank will investigate my case and report back by 5 February 2024.

On Tuesday 30 January 2024 I received a call from a person at TymeBank who enquired about my case. She asked me several times whether I gave the people who accessed my account the OTP to access my account. Every time she asked this, I told her that you don't access your account with an OTP but with your username, password and pin code, and not with an OTP. She just ignored my comment and carried on asking me whether I provided them with an OTP. Every time I explained to her that you don't access your account with an OTP, but to no avail. She then mentioned that TymeBank will not accept responsibility and that I must report a ***** case to the SAPS.

She works for the bank, surely she should know that you don't access your account with an OTP but with a username, pass word and pin. Who told her to get me to admit that I provided the *****sters with an OTP and ignore the fact that you can only access you account with a username, password and pin code?

I then received an SMS from TymeBank stating “Your ***** claim is resolved and has been declined.”

I could gather right from the onset that TymeBank was not interested in my case and had no intention whatsoever to resolve it.

My main question is, where did the *****sters get my bank account access details, who gave it to them?

Why do some businesses appoint the least intelligent and totally *********** people to handle customer queries? Do they deliberately do it so that you get so frustrated that you just give up?

TymeBank is the most pathetic and useless bank I've ever dealt with, being staffed by a totally *********** bunch of people. There's no truer saying than “The fish rots from it's head”.

0
Replies (3)
HL
Henk L's update21 Feb 2024, 11:34
Reviewer Update
On Wednesday 24 January 2024 someone accessed my TymeBank account and withdrew over R7,00.00 from my account. They blocked me from my account, delinked my phone (an iPhone) and linked their phone (a Samsung) to my account in order to withdrew my money. I reported this to TymeBank and received an SMS stating “Your ***** claim is resolved and has been declined.”


However, on Tuesday 20 February 2024 at 18:59 I received an SMS and email stating “Your device has been successfully delinked from your customer profile.” this was their Samsung. I immediately contacted TymeBank. I had to phone twice and had to wait for ages before I could speak to someone. The person who eventually answered told me that my account was locked and that she was from the lost card department and said she'll transfer me to the ***** department. I ended the call as I wasn't prepared to waste any more time with TymeBank.


This means that on 24 January when the *****sters accessed my account, they blocked me from accessing my account, delinked my phone and linked their phone to my account and had access to my account for 27 days, and still have access to my account as I'm still blocked from my own account.


For 27 days TymeBank had the opportunity to investigate my case, check my account and contact the linked phone number to my account to determine and indentify the *****ster who had accessed my account. But after the SMS on 30 January stating “Your ***** claim is resolved and has been declined.” TymeBank clearly didn't bother to really investigate my case. I'm still locked out of my account and don't have access to my account.


Is it a case of TymeBank employees are too dumb, *********** and useless to conduct a proper investigation, or is there something else going on at TymeBank … ?


How could they access my account, where did they get my access information from, who gave it to them?


If TymeBank had the professionalism and competent employees to properly investigat my case, suerly they would have picked something up, but instead TymeBank just brushed my case aside and didn't bother to conduct a proper investigation.


TymeBank claims they are “Serious about your security” and “Keeping your money safe is our #1 priority”, which is a lot of nonsense, TymeBank is unprofessional, *************, unreliable, pathetically *********** and cannot be trusted with a person's money.


TymeBank is the most pathetic and useless bank I've ever dealt with.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply04 Mar 2024, 11:43
Official
Hi Henk, we're sorry for the experience and for the inconvenience caused. We can assure you that our team works hard to investigate issues such as these and we do our best to resolve the matter fairly. However, should you feel that you are not satisfied with the outcome of our complaints handling process, you are welcome to make use of the services of the Ombudsman for Banking Services. 
HL
Henk L's update15 Apr 2024, 12:11
Reviewer Update
Following the above I instructed TymeBank to close my account in the beginning of April 2024.

TymeBank advertises on their website that it takes five minutes to open an account, yet it takes 27 days to close an account.

On Friday 05 April 2024 I received the following from TymeBank:

  1. A telephone call from a TymeBank representative who informed me that my account will be closed and that I must remember that I won't be able to open an TymeBank account again.

2. An SMS from TymeBank: “TymeBank: Your Close Account – Customer Initiated request has been received. It normally takes up to 10 days to close an account. Case ID CL-15341. Please keep an eye on your email for further communication. If you did not request this change, please contact: ***”

On Friday 12 April 2024 I received the following email from TymeBank:

“Your request for Close Account - Customer Initiated CL-15341 due to Dissatisfied with Bank Service has been received.
Kindly do the following before TymeBank completes the closure:

  1. Close all your GoalSave accounts
  2. Clear funds from your EveryDay account
  3. Get copies of all your TymeBank Statements
  4. Switch your Debit Orders to your alternate bank account
  5. Destroy your card(s)

Please note that you have until 02-May-2024 01:59 PM to complete the above activities before we close your account(s). If you do not clear the funds from your account as per the specified time, we will proceed with closure of your account(s) and will place your funds in a secure account.

If you change your mind and do not wish to close your account(s), please inform us by 26-Apr-2024 01:59 PM.

For any queries, please contact TymeBank Customer Service Centre on ***.
You’ve got this!
TymeBank Customer Service Team”

TymeBank really is the most pathetic and useless bank I've ever dealt with. Five minutes to open an account and 27 days to close the account. What do they mean by “You've got this!” at the end of the email?