DB
Deserill B

1 reviews | Active since Mar 2025

11 Mar 2025, 15:14

Tymebank the money worst experience of jy life ..Customer meaΓ±s jack to them

Info is being shared a little too late I think Miss..we've already been ****med by people who are actually listing their details on your Facebook page..they ****med me of R800 and theres nothing you guys can do for us...not even do an investigation and try root our these culprits...all you say is that you cannot refund the money..You have no sympathy for us unimportant people..we must just take it on the chin and smiley while losing money meant to keep our children's bellies full.Tymebank has no sympathy for us...I'm closing my acc today..it might not b a significant blow to your organization but clearly we only mean as much as the charges you take for keeping our own money...The traumatic experience of loosing what little money we have is simple compound my your disdainful nature and clearly not the the care a hard working south African hoped you would show for his measley R800 not know how important that money was for a single father and his 3 kids..Let me just say thank you from the bottom of my heart Tymebank..oh how I feel special today..you are amazing..God bless..😞😞😞😞..This is the most blatant disregard ive ever experienced form an institution in. My entire 25 years being in customer service and sales and makes me feel like jumping a building.. First you get ****med by people listen on their official website as consultants and the don't even make sure that these page is secure from these thieving animals but after losing suchnan amount you simply get told ah well **** happens and we don't give a rats ass and won't even bother looking into the matter

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Replies (3)
DB
Deserill B's update11 Mar 2025, 16:00
Reviewer Update
And might I just add the ****mer sent me a laughing reply via WhatsApp saying how eats it was rk ***** my money and she doesn't care if my kids die of hunger...she is still listed on the FB page even after I've sent them all the info I could get of that piece of ****...she still has a platform to rob and ***** from uals decent himan beings
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply11 Mar 2025, 16:12
Official
Hi Deserill, we sincerely apologise for what happened to you. May you forward us the case number to do a follow up
DB
Deserill B's update11 Mar 2025, 16:41
Reviewer Update
Hi Mam don't have a case number as I was the recipient of the cash voucher via sms from another tymebank use..so when l I seeked help on socially media via your Facebook page that where I was instructed to make contact with the said customer service rep as all her details were listed and she then proceeded to once she had the voucher no..she withdrew the voucher and even made is a laughing matter when I confronted her once I was told that the voucher had already been redeemed somewhere in Burgersfort..Have her details snd contact info but I was simply told buy the call centre thatbthey can't helb me and it's my fault.. someone can contact me telephonically on *** I will explain in detail..I have the paper trail of what happened aswell