TYMEBANK the biggest failure

I have been having a problem with my card, that doesn't allow me to access my money as it keeps saying I have overused my pin while I haven't used my card in more than 2 month and now I have written lots of messages to them on their Facebook page and have lost hundreds of rands calling their customer care number which is not answered by their ghost consultants. I just need my money so I can move always from these ******.