Tymebank sucks! I need my internet banking password but Tymebank recently dissabled internet banking

Tymebank sucks! I need my internet banking password but Tymebank recently dissabled internet banking. How else do I do any internet banking when I need to? I called customer services and they couldnt even help me. The lady I spoke to (Noloyiso Mlipha) sounded like she had no idea how to assist me. I explained to her that i need to do internet banking, that I need to log into a 3rd party website (AOPay) to make payments via internet banking and needed my password. She then gave me instructions on how to reset my password on my banking app, and when i tried doing it following her instructions clearly, there were no options to change or obtain my current password. How is it that in the era we are in with technology being so advanced, that I am experiencing challenges with my internet banking details? How else do we transact when we have to make internet payments? Tymebnk, what were you thinking when you dissabled internet banking????