WB
Winnifred B

1 reviews | Active since Jun 2023

14 Feb 2024, 10:46

Tymebank stole my money

Tymebank is a waist to bank with they ***** your money by locking your account and if you try calling them you spend hours on the phone and when they answer your call they tell you there is nothing they can do to assist you from they side or before they answer your call your airym run out

Some one changed my phone number on my profile and I tried calling them from one of they kiosk for assistance and they weren't able to assist me with my fingerprint that they couldn't verify and all they said was try again tomorrow

Which means I must walk again from my home to town centre for almost an hour to get disappointed again

I send several emails to tymebank and they didn't even bother to answer one email I also wrote several reviews on hello Peter which they also don't answer

They keep my srd grant payments hostage and I have tried many times to unlocked my account but there seems every time issues from they side

Im gonna report this matter to the ombudsman and I'm gonna put this matter on every social media platform that I know of they don't consider they clients financial sutautions and they are an big no if it comes to banking with them

I have waisted a lot of time and money on calls to them and nothing was done or sorted

They behavior is unexceptionable and they consultants don't put in any effort in to assist you

I'm taking my banking to an other bank and they can keep the money that they have ****** from me cause where do you hear that a bank consultant can't assist you with verifying your fingerprints even if you call them

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Replies (3)
WB
Winnifred B's update15 Feb 2024, 10:57
Reviewer Update
Wonder how long is it gonna take tymebank team to escalate my case for further details as I'm struggling since December,2023 since my card got swallowed to get my account active again I've send them my account number and contact nr but still I haven't heard anything from them it was send last night at 21h29 and it's almost 11h00 already I need my money that is locked up in they account
WB
Winnifred B's update17 Feb 2024, 08:15
Reviewer Update
Yes Ive done all that already but my phone number that was registered was changed by someone else so I can't change my login pin without the phone number that is now registered on my profile without my permission and I did try to change it but I can't due to my fingerprint that can't be verified on your kiosk and your consultants that can't assist me so what must I do to get my money out of your account

WB
Winnifred B's update20 Feb 2024, 19:42
Reviewer Update
I'm still waiting on a reply from tymebank my money got ****** due to my account being locked and my contact nr that was changed without my consent and tymebank can't even assist me with a nr change so how can I reset my login pin if I can't receive the otp which will be sending to the number that is on my profile so I must just let tymebank have the srd grant payments that was paid to my tymebank account or must I report this matter to the ombudsman and let them keep they account once and for all then