Tymebank stole my money

I regret the day I opened an account at Tymebank, A total amount of R25 500.00 was withdrawn from my Tymebank account without my consent on the 21st of February 2023, I couldn't see all these transactions because my phone had no service on that day. I reported this incident to Tymebank on the 22nd of February 2023 when my phone started working again after calling Vodacom. Tymebank promised to investigate the matter and get back to me within 7 days. To this day I did not get any feedback from anyone from Tymebank. I called 4 times without assistance, on the last call I was on hold for 30 minutes until my airtime got depleted, and no one called me back. I am so frustrated and unhappy with Tymebank, their customer service is so poor and they do not care about their customers. I trusted Tymebank with my money and R25 500 ****** from my account is what I got in return and bad service. I need answers to what happened to my money.