TymeBank *****ing my money!!

Poor customer service!! I have deposited money (cash) into my bank account on Saturday 12th of May at Pick n Pay Till Point. I have not been able to withdraw or swipe my card at any store or atm eversince. It keeps telling me insufficient funds. I have phoned customer services, they keep telling me its an technical error #05. And that they have logged a call and I should try the next day. They can see the credit in my account and it also shows the correct available balance on my app an online banking. But I cant access my money at all. To me it looks like they stole my money!!!! I want to withdraw all my money and close the account but I cant access the money!!!