Tymebank S**t service online

I cannot find words on how the service agents fail on assisting clients. The first agent I spoke to. I actually had to tell her what to do. I mean why are they there if they cannot even give a simple service 💁🏽♂️. I’m abroad currently I wanted to login my account so i transact/invest but I’m failing due to an OTP. I mean I’m explaining to them that I’m away for the entire year. How/ Why/ Where do Tymebank expect me as a customer to do having given them even proof via email verifying my account and identity. Honestly till this day since business has been going on. I’m told to go the kiosk in order to get helped. Mind you I have been a client with Tymebank for about 5years. Really let’s respect clients and give them the service they deserve. I mean what’s the use of having the people even online for assistance if they can’t help at all, I’m really really disappointed. They even have a number for people who are abroad to call for assistance but clearly a total ****. Tymebank disappointed me. This is just. Not allowed Take consumers queries and resolve or try other ways to in order to resolve and help them. I’m mad . Mr Patrice Motsepe. I respect you a lot. Please do something about this