Tymebank sort this issue fast please

My account was ****med ,I had to call the bank and they said their investigating, and the guy I was talking to said he will cancel the card , agreeing to that I did not realise he is closing everything coz he said I can just go to any pick n pay or boxer to print a new card , but now this was on the 26 , 29 I lost my granny as she was sick , I calcallled the bank as I needed access to my account to be able to help out with funeral arrangements, tymebank takes time to answer the calls, and I was not able to be helped , I phoned 6 times from the 31st I have been trying , yesterday I finally got access to my account but I still can't use the money , please help , I have run out of money and energy to phone tymebank,anyone who have access or feel my pain , please help me with my account , now it on debit hold and I got more irritated yesterday when they called me about the complaint I wrote on the email, the call got cut and they never called me back because I explained my situation to them , I am really not happy with this bank , I need to have my money and move to the new bank , and what is the use of having those people working for tymebank at the stores if they can't even help us contact their customer care ? I really need my money the funeral is on Saturday game, please tymebank people I need my money now , nothing else