Tymebank shielding a *****

Dear TymeBank,

It has been one year and two months since I was de*****ed by your clients. In my attempt to recover the ****** funds, you initially failed to comply and remained unresponsive. I then escalated the matter to the Ombudsman, after which you confirmed that the funds would be refunded to my Capitec account.

However, it has now been two weeks since that assurance, and I am still waiting for the refund to reflect.

Could you please provide an update on the status of my refund?