SM
Sphiwe M

1 reviews | Active since Jul 2020

23 Feb 2021, 12:32

TymeBank Servicing Nightmare!!!!!

My TymeBank account has been blocked for the past 2 weeks. I am unable to access my funds. The error code on my account is "DEBIT HOLD". I have reported this to Tymbank 4 times already and they simply refuse to assist.

The first time that I called they created a ticket and I was told that they would call me back. An agent called me and said nothing on the line, then closed the ticket with a RESOLVED status.

I called after 2 days since the error was not removed. The agent created another ticket, this time it just stayed open for 4 days.

I called the third time, the Agent did not log a ticket but transferred me to a department where I immediately got disconnected. I called the number that the agent referred me to and it does not exist.

Thank God I did not transfer my salary to TymeBank! After my account is unblocked, I am closing my Tymbank account.

If you are considering banking with TymeBank, you should pray that you do not have to deal with their servicing team.

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