TymeBank services not completely open

I'm an account holder with tymebank In December 2023 I made money transfer from my other bank to tymebank which was two different days and two different amounts days later when I check my balance in tymebank was not reflecting then I called their call center I was told to make a reverse order from my other bank which I did and the sent me an email that they could not reverse the money called tymebank again even went to their offices in Rosebank they could not help me the money was sent to into other account which I mistaken miss two numbers no information was given of the account holder has its banks confidality of the other account holder.