Tymebank service failure

I HAVE BEEN DE*****ED AN AMOUNT OF R195000 ON MY TYMEBANK ACCOUNT. THERE WERE 5 SIM SWOP MADE IN 1 DAY AND STILL THE BANK ALLOW TRANSACTIONS TO GO THROUGH. I COULDN'T MAKE OR RECEIVE CALLS, I SENT AN EMAIL TELLING THE TYMEBANK I DID NOT CHANGE LOGIN DETAILS. I THEN FOLLOWED THE INSTRUCTION FROM TYMEBANK WHICH SAYS YOU MUST CHANGE LOGIN DETAILS AS SOON AS I NOTICED THE MESSAGE OF *****ULENT ACTIVITY, I REPORTED THE MATTER AFTER I HAD INSERTED THE SIMCARD INTO MY CELLPHONE AND NOTICED MESSAGES OF MONEY BEING WITHDRAWN FROM ACCOUNT. I CALLED TODAY THE 04/04/2024 WAS TOLD NO ONE IS ASSIGNED ON THE MATTER AROUND 3 OCLOCK AND 2 HOURS LATER I AM TOLD THE MATTER HAS BEEN RESOLVED AND CLOSED. IT IS WITH REGRET THAT TEBOGO DITHARSO WHOM I AM TOLD INVESTIGATED THE MATTER DID NOT EVEN MAKE AN EFFORT TO CALL ME OR SEND AN EMAIL EVEN THOUGH I WAS TOLD TO OPEN A ***** CASE AND SEND AFFIDAVIT VIA EMAIL. THE SERVICE I HAVE RECEIVED WILL NOT MAKE ME RECOMMEND TYMEBANK AS A BANK OF CHOICE AND I WISH THAT NO ONE EVER BANK WITH THEM. *** Delani Madela