Tymebank sendmoney failed and bank failing to refund money over 3 days?

I effected payment via sendmoney on the Tymebank online banking system to my sister as a recipient as an emergency request from her - on Monday 13th Jan 2020

The voucher number never generated to her number as it should have (similar with FNB for example when sending an ewallet pin number).

I made contact with Tymebank contact centre *** that takes very long to get through to the service agents.

The first agent I spoke to assured me the issue will be resolved the next day on the 14th of Jan 2020 where funds will be refunded to my account. This did not happen.

I made another call on the 14th Jan 2020, still no joy.

To date (15th Jan 2020) no amount has been refunded and it takes too long to get through via their call centre and an email sent out on the 14th has not been rep**** as well.

This has left my sister stranded at a time I could have assisted her... all because Tymebank failed to process a valid transaction on my account and still fail to resolve their initial failure.

Failed client, Thulani *** I am frustrated and for a bank I was testing out, and had enjoyed its service thus far. This is enough for me to decide to leave the bank and not recommend it to anyone and infact warn people from the *********** service they will receive The lady assured me th