LH
Louis H
1 reviews | Active since Jan 2014
24 Jun 2024, 11:52
TYMEBANK SASSA GRANT NOT THE REAL DEAL AND NO HELP
I receive a SASSA grant and was told by the call center I do not qualify for an advance even though I meet all the criteria and she would not help me to qualify. She asked me if I received an SMS and I said I don't know because I changed my number. Surely she would have the SMS information on her system and she could have told me I did receive one or not. Why can't they send me another SMS?
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Replies (3)LH
Louis H's updateReviewer Update
24 Jun 2024, 13:37I have had no luck in getting Tyme Bank to recognize my problem and fix it. I get a SASSA Old Age Grant and I cannot take an advance. These are the things I have done:
1. Checked my phone app and the Grant Advance is grayed out.
2, Contacted Tyme Bank call centre several times.
3. Did not receive an sms with reference numbers after calling call centre.
Call Centre Communication:
I explained the situation and the lady checked my status and she asked if I received an SMS from the bank to opt in to the advance. My answer - no, I have received no such communication. The lady then said she is sorry but there is nothing she can do. She said she would send me a reference number but that did not come through on my number. The bank has my correct number.
2. I told her I do not understand the reason why I am not able to get an advance and she could not give me a sensible explanation.
3. The only reference I have is from a message sent by Tyme Bank FSP49140. This message states that my grant has been successfully switched.
4. The SASSA number I have on my Tyme account is:SOCPENGP and this reflects on my statement every month.
Questions:
1. Why can't I access the grant advance?
2. Why does Tyme state that ALL old age grants with a Tyme account qualify for the advance?
3. What are the requirements to qualify and why don't I qualify: I have a bank statement that shows I receive the grant. So what is the problem? and why can't the bank's call centre help by putting me in contact with the appropriate person?
LH
Louis H's update24 Jun 2024, 13:37
Reviewer Update
I have had no luck in getting Tyme Bank to recognize my problem and fix it. I get a SASSA Old Age Grant and I cannot take an advance. These are the things I have done:
1. Checked my phone app and the Grant Advance is grayed out.
2, Contacted Tyme Bank call centre several times.
3. Did not receive an sms with reference numbers after calling call centre.
Call Centre Communication:
I explained the situation and the lady checked my status and she asked if I received an SMS from the bank to opt in to the advance. My answer - no, I have received no such communication. The lady then said she is sorry but there is nothing she can do. She said she would send me a reference number but that did not come through on my number. The bank has my correct number.
2. I told her I do not understand the reason why I am not able to get an advance and she could not give me a sensible explanation.
3. The only reference I have is from a message sent by Tyme Bank FSP49140. This message states that my grant has been successfully switched.
4. The SASSA number I have on my Tyme account is:SOCPENGP and this reflects on my statement every month.
Questions:
1. Why can't I access the grant advance?
2. Why does Tyme state that ALL old age grants with a Tyme account qualify for the advance?
3. What are the requirements to qualify and why don't I qualify: I have a bank statement that shows I receive the grant. So what is the problem? and why can't the bank's call centre help by putting me in contact with the appropriate person?
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Jun 2024, 10:55Hi Louis, please note that you will have to wait for the next payment cycle to open so you can access your GrantAdvance, it has been greyed out because the cycle for the current month has come to an end.
GoTyme Bank | Formerly TymeBank's reply25 Jun 2024, 10:55
Official
Hi Louis, please note that you will have to wait for the next payment cycle to open so you can access your GrantAdvance, it has been greyed out because the cycle for the current month has come to an end.
LH
Louis H's updateReviewer Update
26 Jun 2024, 07:52No, you are wrong. The payment cycle is up to the 29th according to your website. Please check the dates on your website and post those dates here so that I can see.
LH
Louis H's update26 Jun 2024, 07:52
Reviewer Update
No, you are wrong. The payment cycle is up to the 29th according to your website. Please check the dates on your website and post those dates here so that I can see.