TymeBank Rude Customer Service Consultants

TymeBank is a bank that works solely online and it’s does not have any physical branch but consultants who assist via phone call. If their customer service has only this way to assist its customer, one would expect their service to be more than expected, almost perfect, but that’s not the case. The consultants are disappointing, rude and untrained and this reflects badly on people who are willing to do their job. I have never had such an experience especially when my 80 year grandmother who cannot answer most of the security questions and requires me to answer for her and she cannot access her funds because she needs “to be able to see and read for herself in order to be verified”. Tyme Bank needs to get alternatives for security verification because they don’t have a physical branch were I can physically take my grandmother if she’s got enquiries. TymeBank is a disappointment.