TymeBank refusing me access to my account.

I have still not received any assistance from TymeBank , I wrote a review last week and was promised assistance and still I cannot have access to funds in my account , I cannot pay bills , I cannot buy food for my family and TymeBank has absolutely no reason to withhold my money , today i tried tirelessley to call the customer service number and was put on hold for an hour and a half , thus using up +-R200 in airtime , now I don't have money anymore because I cannot access my cash.

I tried emailing but got an automated response requiring me to call the customer care number that I have just used R200 worth of airtime.

Again I plead with TymeBank if there is a person from this Bank reading this to please help me resolve this matter a.s.a.p otherwise I will now start seeking legal advise.