1 reviews | Active since Dec 2016
Tymebank refuse to update my credit profiling
Please update your records to reflect that my loan has been fully settled. I cleared the outstanding balance on 1 April 2026, and as of today, 13 April 2026, my credit profile still incorrectly shows that I owe TymeBank.
I find it unacceptable to be told that this update will only be reflected after 30 days. Other lenders I have settled with have already updated my credit profile promptly.
Additionally, I was assisted by a consultant who kept me on hold for over 30 minutes without resolution, which was frustrating.
I request that my credit profile be updated immediately to reflect that my TymeBank loan has been fully paid and closed, as I no longer have any outstanding balance.
Please treat this matter as urgent.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. The delays you have encountered are not the level of service we strive to provide. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.
We sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that your concerns are important to us. The delays you have encountered are not the level of service we strive to provide. Your feedback has been noted and will be escalated to the relevant team for review. Thank you for bringing this to our attention. We value your business and remain committed to resolving your query as efficiently as possible.
Kind Regards,
Gotyme Team.