TymeBank Refuse to Refund ***** Money

On Friday 10th of December 2021, I went onto my TymeBank account and saw that R4510 was missing.

I phoned the bank and told them what happened and that I didn't send the money to withdraw it from PNP.

They opened a case for me and blocked my account, to investigate the matter.

I spoke to them a few times on the phone to get the matter resolved, but didn't get very far.

When I asked them where the money was drawn from, they rep**** and said: Morningside. Which is in Durban. But I live in Cape Town and haven't been traveling.

The last time I spoke to them was on 28 December 2021. They said they can't give me my money back. It was a ***** case and clearly my money was ****** and the account was hacked.

They closed the case and don't want to help me any further, which I think is unfair. The bank needs to take responsibility to prevent accounts from being hacked, because they're an online-only bank.

Please assist in this matter and help me try and get my money back.

Kind regards Marietjie Lourens