YN
Yamkela N
1 reviews | Active since Jun 2020
26 Oct 2022, 18:25
Tymebank REFUND refusal
Tymebank refuses to assist with refunding the money I used to buy electricity which was not successful.
they sent this for me to do: "Hey Yamkela, Electiricity USSD *120*543# SELECT Option3,3,1,1( on the clients correspondence SMS token number should be there)
App/internet Banking 1) Click buy 2) Click ELECTRICTY 3) In previous purchases 4) CLICK THE METER NO Not buy again"
I did that but the steps they sent are not the same with what is on the USSD this is the response I got
Transaction History. Date: 27-Sep-2022 Meter: **********2 Amount: R50.00 Status: FAILURE
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
27 Oct 2022, 12:26Hi Yamkela, We are deeply sorry for the inconvenience, please note that we don't reverse Vas Transactions however we will follow up with our team to insure that you receive your Electricity Token.
GoTyme Bank | Formerly TymeBank's reply27 Oct 2022, 12:26
Official
Hi Yamkela, We are deeply sorry for the inconvenience, please note that we don't reverse Vas Transactions however we will follow up with our team to insure that you receive your Electricity Token.
YN
Yamkela N's updateReviewer Update
28 Oct 2022, 12:14Your twitter team said something different.
Tymebank: Our team has confirmed that the funds have been credited to your account. Please check your bank statement or transaction list.
Me: Hi I haven’t received anything apart from what I transferred from my other account today.
Tymebank: Hi there, we're truly sorry about the inconvenience caused by this. We've escalated the issue to the team, and they should give you a call soon.
I am still waiting.
Tymebank: Our team has confirmed that the funds have been credited to your account. Please check your bank statement or transaction list.
Me: Hi I haven’t received anything apart from what I transferred from my other account today.
Tymebank: Hi there, we're truly sorry about the inconvenience caused by this. We've escalated the issue to the team, and they should give you a call soon.
I am still waiting.
YN
Yamkela N's update28 Oct 2022, 12:14
Reviewer Update
Your twitter team said something different.
Tymebank: Our team has confirmed that the funds have been credited to your account. Please check your bank statement or transaction list.
Me: Hi I haven’t received anything apart from what I transferred from my other account today.
Tymebank: Hi there, we're truly sorry about the inconvenience caused by this. We've escalated the issue to the team, and they should give you a call soon.
I am still waiting.
Tymebank: Our team has confirmed that the funds have been credited to your account. Please check your bank statement or transaction list.
Me: Hi I haven’t received anything apart from what I transferred from my other account today.
Tymebank: Hi there, we're truly sorry about the inconvenience caused by this. We've escalated the issue to the team, and they should give you a call soon.
I am still waiting.
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Oct 2022, 10:26 Our team has confirmed that the funds have been credited to your account. Please check your bank statement or transaction list.
GoTyme Bank | Formerly TymeBank's reply31 Oct 2022, 10:26
Official
Our team has confirmed that the funds have been credited to your account. Please check your bank statement or transaction list.
YN
Yamkela N's updateReviewer Update
31 Oct 2022, 16:26Please stop saying the funds were credited when nothing is reflecting, I have R170 after having deposited R300 this month and used R130. If I could I was going to attach screenshots of my transactions and current Balance. Honestly, this is really frustrating, having to get to another month (November) with a query from September.
YN
Yamkela N's update31 Oct 2022, 16:26
Reviewer Update
Please stop saying the funds were credited when nothing is reflecting, I have R170 after having deposited R300 this month and used R130. If I could I was going to attach screenshots of my transactions and current Balance. Honestly, this is really frustrating, having to get to another month (November) with a query from September.