Tymebank Put my account on hold

My account has been placed on hold by Tymebank

On 9 November 2022 a payment was made into my tymebank account ,from a frequent person that pays money into my account.

2 weeks someone contacted tymebank another bank customer,and claimed that I've ask them to make a payment into my account to activate it.

Firstly. Should they have checked they would have seen my account is already active for some time now. So that was not true.

Then this person said I would pay the money back in2 hours. Not true again!

Then without contacting me or confirming with me the details or verifying anything ,they placed my account on hold. Not contacting there own customer but taking another banks customer's word and that was enough evidence for them.

When I finally got them to call me back because the place you on hold for over 20 minutes. The woman was rude saying she can see the money was paid into my account and I used the money,she even told me where I went. Now if she can tell me where I spent money why could they mot see my account was active and that this was a frequent person that actually paid the money into my account?

When I told the lady I don't know the person who claimed to have paid money into my account ,she told me but you used the money ! You didn't pay him back his money,you used it. Rude!

It has been 2 weeks I've sent all the documents they have requested and nothing has changed. My account is still on hold. 14+emails that I have sent the. All come back with the same excuse, we will be in contact with you. No one has contacted me. The ***** email they gave me keeps bouncing back saying it's no longer in use but the messages will be sent to the correct departement.

Well done Tymebank you have lost a customer!