YN
Yamkela N
1 reviews | Active since Jun 2020
18 Oct 2022, 11:53
TymeBank Poor Service
I bought electricity via the TymeBank App in September 2022, and it was not successful however money was billed. I logged the complaint via their Twitter channel and was told I am going to be contacted which did not happen, I then had to buy airtime and call in after a couple of days and a ticket was logged on my behalf. On the 17 of October, I got an SMS stating that "Your query request has been resolved-completed" without any resolution or call from TymeBank.
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Replies (2)YN
Yamkela N's updateReviewer Update
18 Oct 2022, 15:51After the number of days, I have waited for assistance I'm being asked to use a charging USSD code when I used the App to purchase and NOT ussd. Please load me airtime then I will follow this as I have spent enough calling and waiting in the queue and asked to hold for 3 minutes.
YN
Yamkela N's update18 Oct 2022, 15:51
Reviewer Update
After the number of days, I have waited for assistance I'm being asked to use a charging USSD code when I used the App to purchase and NOT ussd. Please load me airtime then I will follow this as I have spent enough calling and waiting in the queue and asked to hold for 3 minutes.
YN
Yamkela N's updateReviewer Update
26 Oct 2022, 17:43Hi please note that your steps do not work as the USSD steps end up with this message:
Transaction History.
Date: 27-Sep-2022
Meter: ***
Amount: R50.00
Status: FAILURE
Transaction History.
Date: 27-Sep-2022
Meter: ***
Amount: R50.00
Status: FAILURE
YN
Yamkela N's update26 Oct 2022, 17:43
Reviewer Update
Hi please note that your steps do not work as the USSD steps end up with this message:
Transaction History.
Date: 27-Sep-2022
Meter: ***
Amount: R50.00
Status: FAILURE
Transaction History.
Date: 27-Sep-2022
Meter: ***
Amount: R50.00
Status: FAILURE