TymeBank - Poor service.

I have been banking a while now with TymeBank and never had problems until now.

I buy electricity on the app. If there is an amount in arrears on the Municipality account, it gets deducted from the amount of electricity you purchase.

This is called *****ing if you do not pay the vendor, of which you have an arrangement with. It is not my job to sort this out - it is yours.

2 weeks ago I received a notice from the city of Tshwane, saying that they did not receive my payment for October 2021.

After checking my app - I saw that the money was deducted from my purchase, but Tshwane claims that there is no payment that they received.

TymeBank and the Municipality needs to sort this out, but now I am in the middle. TymeBank not coming back to me with regards to the payment and the Municipality still claims they did not receive the amount.

I explained everything to a lady at TymeBank, who kept me on the phone holding for more then 10 minutes, and up to now, nobody has returned by email nor my phone call, after I have raised the issue again.