Tymebank poor service

Tymebank is very poor when it comes to customer service. They don't have branches and still when you try to call their call center it takes hours for them to answer your call but that's not the only thing. They told me my account is on hold yet I'm getting emails that there has been money withdrawn from my account for bank fees. How are they able to take money when they told me my account is on hold. So that means they'll keep taking that money on my account as bank fees until it's at R0 since it's on hold. I'm not happy with what they doing to be honest. I'm frustrated with them not answering calls also so now I must buy unlimited airtime so I'll stay on the line for days cause they won't answer calls. Thats unfair!!!!!!