TYMEBANK POOR SERVICE

Dear Hello Peter

I am writing to bring to your attention the prolonged issue I have been experiencing with my Tymebank account, which remains frozen despite numerous assurances that the matter has been resolved. Over two months ago, I submitted an affidavit to address the concerns that led to the account blockage. Following this submission, I received a call informing me that the issue had been resolved, and an apology was offered for the inconvenience caused. However, I was advised that while the ***** department had unblocked my account, another department was required to finalize the process.

Since then, I have received multiple SMS notifications (totaling 16 to date) stating that my issue has been resolved, despite my continued inability to access my account through the app. I have attached screenshots and emails for your reference, which demonstrate the ongoing nature of this problem.

Regrettably, for the past three weeks, I have not received any meaningful assistance, and my attempts to engage with your support team have been met with repeated claims that "everyone is fine" and promises of follow-up actions that have not materialized.

Given the length of time this issue has persisted and the admission by your team that the blockage was an error, I kindly request that immediate attention be given to resolving this matter. I would appreciate it if a specific timeline for resolution could be provided, along with clear steps that I need to take, if any.

I look forward to a prompt resolution to this issue. Please feel free to contact me should you require any further information from my end.

Thank you for your attention to this matter.

Sincerely, Lindokuhle